PDA Help Requested - Credant Mobile Guardian Shield

[Paul Remde]

Hi,

I'm pretty good at working with PDAs, but this one has me stumped. A
customer sent his iPAQ hx4700 to me and asked me to see if I could
completely remove a very persistent security program called Credant Mobile
Guardian Shield (CMG). It requires a password when the unit is turned on.
The password must be long and contain numbers and uppercase and lower case
letters - what a pain. Some company's IT department must have put it on to
keep it secure. Well, it is very secure. If I do a hard reset or let the
batteries die, the unit reboots and then restores the application from the
iPAQ File Store (non-volatile storage). I tried deleting the files from the
iPAQ File Store and I can't. I tried connecting it to my PC and using
Windows Explorer on the PC to delete the files or change their security
settings - no go. It is a bummer because it is a very nice iPAQ hx4700 in
new condition.

Any suggestions? Any help would be greatly appreciated by the customer and
I.

Best Regards,

Paul Remde
Cumulus Soaring, Inc.

[jsbrake[_2_]]

Paul, perhaps the company would offer assistance?
http://www.credant.com/

Good Luck!
-John

[Paul Remde]

Hi John,

Thanks. I had found their web site, but searching their site for tips did
not help. I'll try calling them.

Thanks,

Paul Remde

"jsbrake" > wrote in message
...
> Paul, perhaps the company would offer assistance?
> http://www.credant.com/
>
> Good Luck!
> -John

[Darryl Ramm]

On Apr 15, 9:27*am, "Paul Remde" > wrote:
> Hi John,
>
> Thanks. *I had found their web site, but searching their site for tips did
> not help. *I'll try calling them.
>
> Thanks,
>
> Paul Remde
>
> "jsbrake" > wrote in message
>
> ...
>
>
>
>
>
>
>
> > Paul, perhaps the company would offer assistance?
> >http://www.credant.com/
>
> > Good Luck!
> > -John

Just reflash the the device. Firmware update images for the 4700
series are kicking around on the Web.

Darryl

[Paul Remde]

Hi Darryl,

Great idea. I'll try that. I've done it before.

Paul Remde

"Darryl Ramm" > wrote in message
...
On Apr 15, 9:27 am, "Paul Remde" > wrote:
> Hi John,
>
> Thanks. I had found their web site, but searching their site for tips did
> not help. I'll try calling them.
>
> Thanks,
>
> Paul Remde
>
> "jsbrake" > wrote in message
>
> ...
>
>
>
>
>
>
>
> > Paul, perhaps the company would offer assistance?
> >http://www.credant.com/
>
> > Good Luck!
> > -John

Just reflash the the device. Firmware update images for the 4700
series are kicking around on the Web.

Darryl