Lightspeed does it again

[Duane MacInnis]

I followed the posts about Lightspeed selling pretty good equipment, and
most importantly, standing behind their products when they have problems. I
was particularly impressed with Jay Honeck's reports (hi Jay) about his
Oshkosh experience. So, as a treat to myself I recently bought a 30/3G for
my "new" Cheetah.

Last week, like an idiot, I lost the phone patch cord. I called Lightspeed
yesterday to get a new one. After explaining the situation, giving my
address, etc, I then offered my card number for payment. Without hesitation
she says, "Nah, that's OK, we'll just send you a new one..."

Just amazing. What do you do with guys like that.

Duane
++++++++++++++
Duane MacInnis PE
Flight Instructor
Cell (604) 454-7415
www.macinnisaviation.com

Grumman Cheetah C-GVJF

[Russell Kent]

Duane MacInnis wrote:

> Just amazing. What do you do with guys like that.

Easy answer: send them more business.

Russell Kent

[Jay Honeck]

Good work, Duane.

Our new Twenty 3Gs are still working great. They are simply wonderful.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

[TripFarmer]

Must have a high markup on the item.........


Trip

In article <ZHgfb.7770$%P2.5399@edtnps84>, says...
>
>I followed the posts about Lightspeed selling pretty good equipment, and
>most importantly, standing behind their products when they have problems. I
>was particularly impressed with Jay Honeck's reports (hi Jay) about his
>Oshkosh experience. So, as a treat to myself I recently bought a 30/3G for
>my "new" Cheetah.
>
>Last week, like an idiot, I lost the phone patch cord. I called Lightspeed
>yesterday to get a new one. After explaining the situation, giving my
>address, etc, I then offered my card number for payment. Without hesitation
>she says, "Nah, that's OK, we'll just send you a new one..."
>
>Just amazing. What do you do with guys like that.
>
>Duane
>++++++++++++++
>Duane MacInnis PE
>Flight Instructor
>Cell (604) 454-7415
>www.macinnisaviation.com

>Grumman Cheetah C-GVJF
>
>

[Cecil E. Chapman]

I've had NOTHING but praise for the LightSpeed folks. I had a similar
experience and they sent the part at no charge even though I was fully ready
to pay the piper, 'cause it had been my fault.

Word of mouth is invaluable advertising and they know that! :-)

--
--
Good Flights!

Cecil E. Chapman, Jr.
PP-ASEL

"We who fly do so for the love of flying.
We are alive in the air with this miracle
that lies in our hands and beneath our feet"

- Cecil Day Lewis-

[Chuck]

"TripFarmer" > wrote in message
...
> Must have a high markup on the item.........
>
>
> Trip
>


Nah... I would call it good customer service.

Just think, they may lose a few dollars on this incident, but because they
treated him well, he told others about it and I will bet you a dollar
someone that sees his post will remember this and buy something from them
because of the good customer service that he was given.

Loose a dime now, make a dollar from it later...

[Dave Stadt]

"Chuck" > wrote in message
ink.net...
>
> "TripFarmer" > wrote in message
> ...
> > Must have a high markup on the item.........
> >
> >
> > Trip
> >
>
>
> Nah... I would call it good customer service.
>
> Just think, they may lose a few dollars on this incident, but because they
> treated him well, he told others about it and I will bet you a dollar
> someone that sees his post will remember this and buy something from them
> because of the good customer service that he was given.
>
> Loose a dime now, make a dollar from it later...

With all the problems Lightspeed has had I am sticking with my DCs for the
foreseeable future. Good customer service is to be expected and shouldn't
be looked upon as an anomaly.

[Newps]

Dave Stadt wrote:

>
> With all the problems Lightspeed has had I am sticking with my DCs for the
> foreseeable future. Good customer service is to be expected and shouldn't
> be looked upon as an anomaly.
>
Forgot my Lightspeed Cross Country headset at home last week, so I
borrowed a buddy's DC. Don't know how anybody can wear that junk.
Clamps the head and terribly loud.

[Stu Gotts]

Good to hear the new ones are okay.

As a side note, today I dropped my airplane off at an airport a few
hundred miles from home for a specialized installation. Flew up with
my BOSE X's. A friend followed to return me home. In his plane were
Lightspeed 25's which I used. After about 1/2 hour I couldn't stand
it any longer and had to put my Bose back on. Compared to the X's
they were noisey and uncomfortable. Now don't get me wrong, I
previously owned the 25's and thought they were great, but experienced
the same problems as many of the folks here have. I also experienced
the joy of fabulous customer service, just too much of it. Anyway, if
anyone tells you that the Lightspeeds as good as Bose, they haven't
done a REAL side by side comparison.

On Fri, 03 Oct 2003 16:34:08 GMT, "Jay Honeck"
> wrote:

>Good work, Duane.
>
>Our new Twenty 3Gs are still working great. They are simply wonderful.

[Victor J. Osborne, Jr.]

Just got our X's today and even the difference between to 'old' Bose
headsets are noticeable.

Ditto on the comparison. If you try both, you'll stay w/ the Bose X.

(The problem is the $1g each.)

--

Thx, {|;-)

Victor J. (Jim) Osborne, Jr.



take off my shoes to reply

[Jon Carlson]

Not true. I just got my brand new Bose X headset on Wednesday, and
flew 3+ hours on Thursday. In the cockpit I had my existing pair of
Lightspeed 25XLs, which I have used for years. I was curious to do a
"real" side by side comparison, as you put it.

After wearing both for a while, I would say they are "different", and
I like some aspects of each. The Bose has good noise reduction, but
the sound that remains is in the low frequency range. The Lightspeeds,
when I would remove the Bose and put them on, seem a little louder but
the sound quality is different and I preferred it. I found it less
tiring than the sound quality that the Bose "lets through", even
though the Bose seems quantitatively quieter.

In addition, the physical features are different. The Bose is nice and
light, and I really like the mic boom - the Lightspeed has a short mic
boom that's always kind of bugged me. The Bose has less rotational
inertia as you turn your head back and forth just because the
Lightspeeds have those huge clunky earcups. But the Lightspeeds have
"cushier" ear cups and less clamping force. And they sit better on the
top of my head. I get a sore spot on the top of my head from the Bose
after a couple hours. Remember this is with a brand new set that I
just got yesterday, so yes, they have the new style head band
cushions....

After my 3 hours flying, I had a slight fatigue headache/tension,
which I attribute to the difference in the Bose headset - I can and
have flown for 6 hour legs with the Lightspeeds and never felt that
way.

Net result is I'm not at all sold on the Bose. I would like to be,
because my plane has builtin Bose connectors so I wouldn't have to
deal with batteries, and I like the size of the Bose, etc. I'm still
going to keep at least one set of the Bose because my wife doesn't
like Lightspeeds. I'd kind of like to get two. But if I don't like it,
I'm not going to, and I'm definitely not sold yet.

The bottom line is that headsets are like shoes - they all fit a
little different, and just because one fits you doesn't mean it's
going to fit me. This is why it's worth trying them even if your buddy
really likes brand XYZ. Just because he likes them doesn't mean you
will.

-Jon C.




"Stu Gotts" > wrote in message
...
>
> .... Anyway, if
> anyone tells you that the Lightspeeds as good as Bose, they haven't
> done a REAL side by side comparison.

[Jay Honeck]

> Forgot my Lightspeed Cross Country headset at home last week, so I
> borrowed a buddy's DC. Don't know how anybody can wear that junk.
> Clamps the head and terribly loud.

I'll second that motion.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

[Stu Gotts]

On Fri, 3 Oct 2003 23:31:42 -0400, "Victor J. Osborne, Jr."
> wrote:


>Ditto on the comparison. If you try both, you'll stay w/ the Bose X.
>
>(The problem is the $1g each.)

Correct, and a main reason I decided to switch was the no-interest
payoff! Otherwise $2100 is a bit too much for a couple of headsets
that get 150 hours a year.

[Stu Gotts]

On Sat, 04 Oct 2003 04:40:34 GMT, "Jon Carlson" > wrote:

Give it some time, you'll begin to appreciate the Bose as time goes
on, I did. Also, Lightspeed has a longer mike boom that is available.
Give them a call and get the particulars, but they'll need to install
it. Just another thing I changed on mine that required a return trip
to their fatherland.

>In addition, the physical features are different. The Bose is nice and
>light, and I really like the mic boom - the Lightspeed has a short mic
>boom that's always kind of bugged me. The Bose has less rotational
>inertia as you turn your head back and forth just because the
>Lightspeeds have those huge clunky earcups. But the Lightspeeds have
>"cushier" ear cups and less clamping force. And they sit better on the
>top of my head. I get a sore spot on the top of my head from the Bose
>after a couple hours. Remember this is with a brand new set that I
>just got yesterday, so yes, they have the new style head band
>cushions....
>
>Net result is I'm not at all sold on the Bose. I would like to be,
>because my plane has builtin Bose connectors so I wouldn't have to
>deal with batteries, and I like the size of the Bose, etc. I'm still
>going to keep at least one set of the Bose because my wife doesn't
>like Lightspeeds. I'd kind of like to get two. But if I don't like it,
>I'm not going to, and I'm definitely not sold yet.
>
>The bottom line is that headsets are like shoes - they all fit a
>little different, and just because one fits you doesn't mean it's
>going to fit me. This is why it's worth trying them even if your buddy
>really likes brand XYZ. Just because he likes them doesn't mean you
>will.
>
>-Jon C.
>
>
>
>
>"Stu Gotts" > wrote in message
...
>>
>> .... Anyway, if
>> anyone tells you that the Lightspeeds as good as Bose, they haven't
>> done a REAL side by side comparison.
>

[Thomas Borchert]

Stu,

> Anyway, if
> anyone tells you that the Lightspeeds as good as Bose, they haven't
> done a REAL side by side comparison.
>

or they have a different head shape, different comfort level, different
aircraft et cetera. Not to mention different wallet sizes.

--
Thomas Borchert (EDDH)

[Thomas Borchert]

Newps,

> Don't know how anybody can wear that junk.
> Clamps the head and terribly loud.
>

and the real kicker are the prices.

--
Thomas Borchert (EDDH)

[Jon Carlson]

Well.... The longer I was in the cockpit, the more it hurt. So I'm not
sure "give it some time" is going to make me like them. I have
experienced this before with friends' Bose sets, and was cautiously
optimistic that there were other issues and I'd end up liking Bose
this time. But I'm now pretty sure it's more about the shape of my
head versus whatever their headband does different that just doesn't
fit. C'est la vie, that's why we have choices.

-Jon C.



"Stu Gotts" > wrote in message
...
> On Sat, 04 Oct 2003 04:40:34 GMT, "Jon Carlson" > wrote:
>
> Give it some time, you'll begin to appreciate the Bose as time goes
> on, I did.

[Stu Gotts]

Okay, whatever works for you is the best ;-) .

On Sat, 04 Oct 2003 21:06:34 GMT, "Jon Carlson" > wrote:

>Well.... The longer I was in the cockpit, the more it hurt. So I'm not
>sure "give it some time" is going to make me like them. I have
>experienced this before with friends' Bose sets, and was cautiously
>optimistic that there were other issues and I'd end up liking Bose
>this time. But I'm now pretty sure it's more about the shape of my
>head versus whatever their headband does different that just doesn't
>fit. C'est la vie, that's why we have choices.
>
>-Jon C.
>
>
>
>"Stu Gotts" > wrote in message
...
>> On Sat, 04 Oct 2003 04:40:34 GMT, "Jon Carlson" > wrote:
>>
>> Give it some time, you'll begin to appreciate the Bose as time goes
>> on, I did.
>

[Newps]

Thomas Borchert wrote:
> Newps,
>
>
>>Don't know how anybody can wear that junk.
>>Clamps the head and terribly loud.
>>
>
>
> and the real kicker are the prices.

Yeah, no kidding, the Lightspeed is less. I don't know how DC gives
that stuff away.

[Ross Magnaldo]

The Lightspeed 3G series are the only headsets that I've found where you can
plug in a mobile phone.
Anyone aware of any others?

Thanks,
Ross
"Duane MacInnis" > wrote in message
news:ZHgfb.7770$%P2.5399@edtnps84...
> I followed the posts about Lightspeed selling pretty good equipment, and
> most importantly, standing behind their products when they have problems.
I
> was particularly impressed with Jay Honeck's reports (hi Jay) about his
> Oshkosh experience. So, as a treat to myself I recently bought a 30/3G
for
> my "new" Cheetah.
>
> Last week, like an idiot, I lost the phone patch cord. I called
Lightspeed
> yesterday to get a new one. After explaining the situation, giving my
> address, etc, I then offered my card number for payment. Without
hesitation
> she says, "Nah, that's OK, we'll just send you a new one..."
>
> Just amazing. What do you do with guys like that.
>
> Duane
> ++++++++++++++
> Duane MacInnis PE
> Flight Instructor
> Cell (604) 454-7415
> www.macinnisaviation.com
>
> Grumman Cheetah C-GVJF
>
>

[Jay Honeck]

> The Lightspeed 3G series are the only headsets that I've found where you
can
> plug in a mobile phone.
> Anyone aware of any others?

And, as a side note, the interface works GREAT. In fact, people sound
BETTER using the headphones than without.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

[TripFarmer]

All I've read about is how much they break. They'd better have good customer
service of they'd go out of business.


Trip

In article et>,
says...
>
>
>"TripFarmer" > wrote in message
...
>> Must have a high markup on the item.........
>>
>>
>> Trip
>>
>
>
>Nah... I would call it good customer service.
>
>Just think, they may lose a few dollars on this incident, but because they
>treated him well, he told others about it and I will bet you a dollar
>someone that sees his post will remember this and buy something from them
>because of the good customer service that he was given.
>
>Loose a dime now, make a dollar from it later...
>
>

[TripFarmer]

The market is very competitive. I even asked Pilot if I bought a used set
from someone fro the back seat what woudl happen if I needed them fixed down
the road and they said to just send them in.....n/c.


Trip

In article >,
says...
>
>
>"Chuck" > wrote in message
ink.net...
>>
>> "TripFarmer" > wrote in message
>> ...
>> > Must have a high markup on the item.........
>> >
>> >
>> > Trip
>> >
>>
>>
>> Nah... I would call it good customer service.
>>
>> Just think, they may lose a few dollars on this incident, but because they
>> treated him well, he told others about it and I will bet you a dollar
>> someone that sees his post will remember this and buy something from them
>> because of the good customer service that he was given.
>>
>> Loose a dime now, make a dollar from it later...
>
>With all the problems Lightspeed has had I am sticking with my DCs for the
>foreseeable future. Good customer service is to be expected and shouldn't
>be looked upon as an anomaly.
>
>
>
>

[Newps]

Ross Magnaldo wrote:

> The Lightspeed 3G series are the only headsets that I've found where you can
> plug in a mobile phone.
> Anyone aware of any others?

I bought the interface from cellset.com. Works great and the phone
sounds really good.

[Max T, CFI]

I agree! Bose hurt my ears and are uncomfortable after an hour.
I've flown 8 hours (with a one hour break in the middle) with my Lightspeeds,
and my ears were fine. Of course this disclaimer applies: "Your ears (mileage) may vary."
Max T, MCFI

> After my 3 hours flying, I had a slight fatigue headache/tension,
> which I attribute to the difference in the Bose headset - I can and
> have flown for 6 hour legs with the Lightspeeds and never felt that
> way.
>

[Daniel]

Duane MacInnis wrote ...
> ... What do you do with guys like that.


You keep buying from them.

Coleman did that to me 25 years ago. My brother broke the latch on my
ice chest, so I called to order a replacement. When I asked how much,
they answered "Nothing. We don't make things that break." I own a
lot of Coleman stuff now.

Daniel

[Jon Carlson]

Precisely my point. To say anyone who prefers Lightspeeds "hasn't done
a REAL side by side comparison" is what I'm saying is wrong. The only
thing one can really say is that each person has to do their OWN side
by side comparison on their own head before they'd really know what's
best for them.

-Jon C.


"Stu Gotts" > wrote in message
...

> Okay, whatever works for you is the best ;-) .
>