DG Service contract

[[email protected]]

What are the advantages of having a DG service contact?
Can you live without one?
Is ones life easier when you have one?

S

[[email protected]]

On Saturday, November 12, 2016 at 1:57:36 PM UTC-5, wrote:
> What are the advantages of having a DG service contact?
> Can you live without one?
> Is ones life easier when you have one?
>
> S

You only need it for factory assistance or buying parts.
UH

[Avron[_2_]]

In my case, flying in Israel, remote and disconnected from Europe, Its a must.
The 505MB is complicated and over the years we had many difficult things to debug/fix/change.
DG technical support was a phone call away while working in the hangar.
Mr Frank Götze gave us incredible help and advice.

Avron Tal

[Dave Springford]

Only slightly off topic - my club is selling our DG-505 Elan. Details here:

http://wingsandwheels.com/class/classified.php?id=1792

[kirk.stant]

On Saturday, November 12, 2016 at 12:57:36 PM UTC-6, wrote:
> What are the advantages of having a DG service contact?
> Can you live without one?
> Is ones life easier when you have one?
>
> S

Depends how hard you are on your glider.

I've owned my Ls-6 for 15 years now without a service contract. Life is good.

If I break it, I'll total it and move on.

Not a big fan of blackmail...

Kirk
66

[David Salmon[_3_]]

At 03:13 14 November 2016, kirk.stant wrote:
>On Saturday, November 12, 2016 at 12:57:36 PM UTC-6,

>wrote:
>> What are the advantages of having a DG service contact?
>> Can you live without one?
>> Is ones life easier when you have one?
>>
>> S
>
>Depends how hard you are on your glider.
>
>I've owned my Ls-6 for 15 years now without a service contract. Life is
>good.
>
>If I break it, I'll total it and move on.
>
>Not a big fan of blackmail...
>
>Kirk
>66
>
No one is a fan of blackmail, but unless the service agreement is
challenged and thrown out in the courts, as it should be, if you want
spares, you must have a contract. It may be something quite small and
cheap, are you going to total your LS 6 because you need a $100 spare
part?
Just imagine what would happen if one of the major auto manufacturers
wouldn't supply spares for your 15 years old car (assuming there are some
still around), unless you had a service agreement. Of course other spares
manufacturers have stepped in with cars, because it is a big market, but
that will not happen with gliders, there's no money in it.
On the other hand, barring accidents, gliders last a lot longer than autos,
yet we expect the manufacturer to support them ad infinitum.
Dave

[FNQ Mark]

> On the other hand, barring accidents, gliders last a lot longer than autos,
> yet we expect the manufacturer to support them ad infinitum.
> Dave

As a new Glasflügel owner, I am more than happy with the way my glider is managed in a fair way. I would not even consider a DG for my recent purchase.

[[email protected]]

W dniu sobota, 12 listopada 2016 19:57:36 UTC+1 użytkownik napisał:
> What are the advantages of having a DG service contact?
> Can you live without one?
> Is ones life easier when you have one?
>
> S


Thanks for all the answers. I am not prone to jump into accusing DG of blackmail they have had their reasons which I think I can understand.

More of concern is quality of support etc.

Anyway, thanks for opinions.

S

[[email protected]]

On Monday, November 14, 2016 at 8:23:38 AM UTC-5, wrote:
> W dniu sobota, 12 listopada 2016 19:57:36 UTC+1 użytkownik napisał:
> > What are the advantages of having a DG service contact?
> > Can you live without one?
> > Is ones life easier when you have one?
> >
> > S
>
>
> Thanks for all the answers. I am not prone to jump into accusing DG of blackmail they have had their reasons which I think I can understand.
>
> More of concern is quality of support etc.
>
> Anyway, thanks for opinions.
>
> S

My experience when bringing an LS-6 back from the dead was that the service was very good and quite helpful. The extra cost of the service contract when I bought the new canopy was somewhat painful. What I really did not like was that in January, one month after I bought the canopy and paid the fee, they expected the repeat fee when I needed to buy a gas spring.
If you break your ship, the fee added to your parts order will be another cost the insurance company has to pay.
I would not stay away from a really good glider because of this.
FWIW
UH

[Dan Marotta]

Things like gas springs can be found from other sources. For example, I
learned the part number for the canopy gas spring for my LAK-17a by
contacting the factory and then cross referencing it learn its main use
in the world. It was a hood lift strut for a mid-90s BMW 7-series car
and I found it quite inexpensively at Auto Zone. The LAK was
experimental as is the LS-6 so it was no problem. Sometimes you have to
look beyond so called "aircraft parts". Not always, of course, but
sometimes...

On 11/14/2016 7:04 AM, wrote:
> On Monday, November 14, 2016 at 8:23:38 AM UTC-5, wrote:
>> W dniu sobota, 12 listopada 2016 19:57:36 UTC+1 użytkownik napisał:
>>> What are the advantages of having a DG service contact?
>>> Can you live without one?
>>> Is ones life easier when you have one?
>>>
>>> S
>>
>> Thanks for all the answers. I am not prone to jump into accusing DG of blackmail they have had their reasons which I think I can understand.
>>
>> More of concern is quality of support etc.
>>
>> Anyway, thanks for opinions.
>>
>> S
> My experience when bringing an LS-6 back from the dead was that the service was very good and quite helpful. The extra cost of the service contract when I bought the new canopy was somewhat painful. What I really did not like was that in January, one month after I bought the canopy and paid the fee, they expected the repeat fee when I needed to buy a gas spring.
> If you break your ship, the fee added to your parts order will be another cost the insurance company has to pay.
> I would not stay away from a really good glider because of this.
> FWIW
> UH

--
Dan, 5J

[Martin Gregorie[_5_]]

On Mon, 14 Nov 2016 02:23:14 -0800, FNQ Mark wrote:

>> On the other hand, barring accidents, gliders last a lot longer than
>> autos,
>> yet we expect the manufacturer to support them ad infinitum.
>> Dave
>
> As a new Glasflügel owner, I am more than happy with the way my glider
> is managed in a fair way. I would not even consider a DG for my recent
> purchase.

+1 (I've had mine 10+ years now)


--
martin@ | Martin Gregorie
gregorie. | Essex, UK
org |

[[email protected]]

On Monday, November 14, 2016 at 10:44:49 AM UTC-5, Dan Marotta wrote:
> Things like gas springs can be found from other sources. For example, I
> learned the part number for the canopy gas spring for my LAK-17a by
> contacting the factory and then cross referencing it learn its main use
> in the world. It was a hood lift strut for a mid-90s BMW 7-series car
> and I found it quite inexpensively at Auto Zone. The LAK was
> experimental as is the LS-6 so it was no problem. Sometimes you have to
> look beyond so called "aircraft parts". Not always, of course, but
> sometimes...
>
> On 11/14/2016 7:04 AM, wrote:
> > On Monday, November 14, 2016 at 8:23:38 AM UTC-5, wrote:
> >> W dniu sobota, 12 listopada 2016 19:57:36 UTC+1 użytkownik napisał:
> >>> What are the advantages of having a DG service contact?
> >>> Can you live without one?
> >>> Is ones life easier when you have one?
> >>>
> >>> S
> >>
> >> Thanks for all the answers. I am not prone to jump into accusing DG of blackmail they have had their reasons which I think I can understand.
> >>
> >> More of concern is quality of support etc.
> >>
> >> Anyway, thanks for opinions.
> >>
> >> S
> > My experience when bringing an LS-6 back from the dead was that the service was very good and quite helpful. The extra cost of the service contract when I bought the new canopy was somewhat painful. What I really did not like was that in January, one month after I bought the canopy and paid the fee, they expected the repeat fee when I needed to buy a gas spring.
> > If you break your ship, the fee added to your parts order will be another cost the insurance company has to pay.
> > I would not stay away from a really good glider because of this.
> > FWIW
> > UH
>
> --
> Dan, 5J

I know where to buy alternate gas springs. My point of whining was that 3 weeks after I bought a contract in December I had to pay the tax again. That felt like I was being gouged.
I did source an alternate gas spring.
UH

[Steve Leonard[_2_]]

On Monday, November 14, 2016 at 11:55:58 AM UTC-6, wrote:
>
> I know where to buy alternate gas springs. My point of whining was that 3 weeks after I bought a contract in December I had to pay the tax again. That felt like I was being gouged.
> I did source an alternate gas spring.
> UH

Another of life's "Learning experiences". The DG contract is for a calendar year. So, if you might be needing more stuff and it is December, you might want to wait until after the first of the year to buy your service agreement and make your order. Would have been nice if they had made that a little clearer up front.

Steve