3-D map issues with SeeYou 9.2

[Dan[_6_]]

recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.

Thanks in advance,
Dan
7DR

[SoaringXCellence]

Download and reinstall the program, something got scrambled.

[Dan[_6_]]

Already tried that and it didn't work
Maybe try again
Thanks

[Tim Newport-Peace[_4_]]

At 05:03 13 September 2018, Dan wrote:
>Already tried that and it didn't work
>Maybe try again
>Thanks
>
Did it happen with the previous version (9.1)?
You can download 9.1 from
http://download.naviter.com/seeyou/9.1/wcusetup.exe
Tim Newport-Peace >
http://www.newportpeace.co.uk/icom.htm

[Dan[_6_]]

On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> At 05:03 13 September 2018, Dan wrote:
> >Already tried that and it didn't work
> >Maybe try again
> >Thanks
> >
> Did it happen with the previous version (9.1)?
> You can download 9.1 from
> http://download.naviter.com/seeyou/9.1/wcusetup.exe
> Tim Newport-Peace >
> http://www.newportpeace.co.uk/icom.htm

Thanks Tim,
Good idea but it didn't work either
Very frustrating!
Dan

[Dan Daly[_2_]]

On Thursday, September 13, 2018 at 9:52:26 AM UTC-4, Dan wrote:
> On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> > At 05:03 13 September 2018, Dan wrote:
> > >Already tried that and it didn't work
> > >Maybe try again
> > >Thanks
>
> Thanks Tim,
> Good idea but it didn't work either
> Very frustrating!
> Dan

After you reinstalled the graphics drivers, did you remember to confirm that the laptop isn't using the integrated graphics (i.e., did you switch to the internal graphics card from the integrated graphics on the CPU)? Reinstalling sometimes makes the graphics go to default (integrated) settings.

[Dan[_6_]]

On Thursday, September 13, 2018 at 7:04:21 AM UTC-7, Dan Daly wrote:
> On Thursday, September 13, 2018 at 9:52:26 AM UTC-4, Dan wrote:
> > On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> > > At 05:03 13 September 2018, Dan wrote:
> > > >Already tried that and it didn't work
> > > >Maybe try again
> > > >Thanks
> >
> > Thanks Tim,
> > Good idea but it didn't work either
> > Very frustrating!
> > Dan
>
> After you reinstalled the graphics drivers, did you remember to confirm that the laptop isn't using the integrated graphics (i.e., did you switch to the internal graphics card from the integrated graphics on the CPU)? Reinstalling sometimes makes the graphics go to default (integrated) settings.

Hi Dan, No I didn't do that, but I don't know how to do what you are suggesting can you walk me through that step?
Thanks, Dan

[Dan Daly[_2_]]

On Thursday, September 13, 2018 at 2:05:12 PM UTC-4, Dan wrote:
> On Thursday, September 13, 2018 at 7:04:21 AM UTC-7, Dan Daly wrote:
> > On Thursday, September 13, 2018 at 9:52:26 AM UTC-4, Dan wrote:
> > > On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> > > > At 05:03 13 September 2018, Dan wrote:
> > > > >Already tried that and it didn't work
> > > > >Maybe try again
> > > > >Thanks
> > >
> > > Thanks Tim,
> > > Good idea but it didn't work either
> > > Very frustrating!
> > > Dan
> >
> > After you reinstalled the graphics drivers, did you remember to confirm that the laptop isn't using the integrated graphics (i.e., did you switch to the internal graphics card from the integrated graphics on the CPU)? Reinstalling sometimes makes the graphics go to default (integrated) settings..
>
> Hi Dan, No I didn't do that, but I don't know how to do what you are suggesting can you walk me through that step?
> Thanks, Dan

Depends on what operating system, and what kind of video card; here is a how-to:
https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

You only have to do this once for SeeYou, then it will select the correct video driver.

Dan

[Dan[_6_]]

On Thursday, September 13, 2018 at 11:15:05 AM UTC-7, Dan Daly wrote:
> On Thursday, September 13, 2018 at 2:05:12 PM UTC-4, Dan wrote:
> > On Thursday, September 13, 2018 at 7:04:21 AM UTC-7, Dan Daly wrote:
> > > On Thursday, September 13, 2018 at 9:52:26 AM UTC-4, Dan wrote:
> > > > On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> > > > > At 05:03 13 September 2018, Dan wrote:
> > > > > >Already tried that and it didn't work
> > > > > >Maybe try again
> > > > > >Thanks
> > > >
> > > > Thanks Tim,
> > > > Good idea but it didn't work either
> > > > Very frustrating!
> > > > Dan
> > >
> > > After you reinstalled the graphics drivers, did you remember to confirm that the laptop isn't using the integrated graphics (i.e., did you switch to the internal graphics card from the integrated graphics on the CPU)? Reinstalling sometimes makes the graphics go to default (integrated) settings.
> >
> > Hi Dan, No I didn't do that, but I don't know how to do what you are suggesting can you walk me through that step?
> > Thanks, Dan
>
> Depends on what operating system, and what kind of video card; here is a how-to:
> https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/
>
> You only have to do this once for SeeYou, then it will select the correct video driver.
>
> Dan

I think I did this correctly but it too seems to have no effect. Very frustrating.
Thanks for trying,
Dan

[Darryl Ramm]

Yer 'ol laptop only has integrated graphics, so all this does not apply.


On Thursday, September 13, 2018 at 12:00:29 PM UTC-7, Dan wrote:
> On Thursday, September 13, 2018 at 11:15:05 AM UTC-7, Dan Daly wrote:
> > On Thursday, September 13, 2018 at 2:05:12 PM UTC-4, Dan wrote:
> > > On Thursday, September 13, 2018 at 7:04:21 AM UTC-7, Dan Daly wrote:
> > > > On Thursday, September 13, 2018 at 9:52:26 AM UTC-4, Dan wrote:
> > > > > On Thursday, September 13, 2018 at 1:15:05 AM UTC-7, Tim Newport-Peace wrote:
> > > > > > At 05:03 13 September 2018, Dan wrote:
> > > > > > >Already tried that and it didn't work
> > > > > > >Maybe try again
> > > > > > >Thanks
> > > > >
> > > > > Thanks Tim,
> > > > > Good idea but it didn't work either
> > > > > Very frustrating!
> > > > > Dan
> > > >
> > > > After you reinstalled the graphics drivers, did you remember to confirm that the laptop isn't using the integrated graphics (i.e., did you switch to the internal graphics card from the integrated graphics on the CPU)? Reinstalling sometimes makes the graphics go to default (integrated) settings.
> > >
> > > Hi Dan, No I didn't do that, but I don't know how to do what you are suggesting can you walk me through that step?
> > > Thanks, Dan
> >
> > Depends on what operating system, and what kind of video card; here is a how-to:
> > https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/
> >
> > You only have to do this once for SeeYou, then it will select the correct video driver.
> >
> > Dan
>
> I think I did this correctly but it too seems to have no effect. Very frustrating.
> Thanks for trying,
> Dan

[Mike C]

On Wednesday, September 12, 2018 at 1:56:57 PM UTC-6, Dan wrote:
> recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
>
> Thanks in advance,
> Dan
> 7DR

Had the same problem. For me, I was viewing at to great of a distance. Scrolled in a lot, and things came back into view.

Mike

[Darryl Ramm]

On Thursday, September 13, 2018 at 7:23:56 PM UTC-7, Mike C wrote:
> On Wednesday, September 12, 2018 at 1:56:57 PM UTC-6, Dan wrote:
> > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> >
> > Thanks in advance,
> > Dan
> > 7DR
>
> Had the same problem. For me, I was viewing at to great of a distance. Scrolled in a lot, and things came back into view.
>
> Mike

I hope Dan buys you a case of beer of that...

[Dan[_6_]]

On Thursday, September 13, 2018 at 7:23:56 PM UTC-7, Mike C wrote:
> On Wednesday, September 12, 2018 at 1:56:57 PM UTC-6, Dan wrote:
> > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> >
> > Thanks in advance,
> > Dan
> > 7DR
>
> Had the same problem. For me, I was viewing at to great of a distance. Scrolled in a lot, and things came back into view.
>
> Mike

Mike, i did try that and no luck,
thanks for trying
Dan

[Paul Remde]

Hi Dan,

Is there any chance that you're SeeYou license has expired and you installed a version that you don't have a license for? That is somewhat common. If you have a working version and never upgrade, you can keep using SeeYou forever. But it sometimes prompts you to install an upgrade at startup. If you have a current subscription, the upgrade works great. If you haven't purchased SeeYou or SeeYou-Upgrade in the last year, some features will be disabled if you are using a version that was released after your subscription ended.

What does SeeYou display in the title-bar? Is should be something like, "SeeYou 9.2 - Dan". If it says something about it being a demo version, the go to the menu bar and select Help, Registration and log into the SeeYou Cloud. You will see there whether or not you have a current subscription.

If you need to buy SeeYou-Upgrade, I'd be glad to help you with that. It is $59.

Best Regards,

Paul Remde
Cumulus Soaring, Inc.
________________________________________________
On Wednesday, September 12, 2018 at 2:56:57 PM UTC-5, Dan wrote:
> recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
>
> Thanks in advance,
> Dan
> 7DR

[Dan[_6_]]

On Friday, September 14, 2018 at 9:41:55 AM UTC-7, Paul Remde wrote:
> Hi Dan,
>
> Is there any chance that you're SeeYou license has expired and you installed a version that you don't have a license for? That is somewhat common. If you have a working version and never upgrade, you can keep using SeeYou forever. But it sometimes prompts you to install an upgrade at startup. If you have a current subscription, the upgrade works great. If you haven't purchased SeeYou or SeeYou-Upgrade in the last year, some features will be disabled if you are using a version that was released after your subscription ended.
>
> What does SeeYou display in the title-bar? Is should be something like, "SeeYou 9.2 - Dan". If it says something about it being a demo version, the go to the menu bar and select Help, Registration and log into the SeeYou Cloud. You will see there whether or not you have a current subscription.
>
> If you need to buy SeeYou-Upgrade, I'd be glad to help you with that. It is $59.
>
> Best Regards,
>
> Paul Remde
> Cumulus Soaring, Inc.
> ________________________________________________
> On Wednesday, September 12, 2018 at 2:56:57 PM UTC-5, Dan wrote:
> > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> >
> > Thanks in advance,
> > Dan
> > 7DR

Paul, my license is good until February 2019 thanks
Dan

[[email protected]]

On Wednesday, September 12, 2018 at 3:56:57 PM UTC-4, Dan wrote:
> recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
>
> Thanks in advance,
> Dan
> 7DR

I had the same problem pop up and I was able to fix it by doing this:

Load an IGC file into SeeYou
1) Go to Tools >> Options >> then go to "3D View" under the FLIGHT option
2) Then look toward the bottom of the dialog box under "Camera". The "Distance" option had some incredibly large number such as "1231256531mi" and I changed it to "0.5mi"
3) Under "Height", I changed the incredibly large number to "3000ft"

Magically my 3D render appeared again. I'm not sure if this will correct your situation, but it resolved mine. I have no idea why those large values were populated in those two fields ... perhaps filled in automatically after the software was upgraded to v9.2??

Roger

[Dan[_6_]]

On Saturday, September 15, 2018 at 5:02:58 PM UTC-7, wrote:
> On Wednesday, September 12, 2018 at 3:56:57 PM UTC-4, Dan wrote:
> > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> >
> > Thanks in advance,
> > Dan
> > 7DR
>
> I had the same problem pop up and I was able to fix it by doing this:
>
> Load an IGC file into SeeYou
> 1) Go to Tools >> Options >> then go to "3D View" under the FLIGHT option
> 2) Then look toward the bottom of the dialog box under "Camera". The "Distance" option had some incredibly large number such as "1231256531mi" and I changed it to "0.5mi"
> 3) Under "Height", I changed the incredibly large number to "3000ft"
>
> Magically my 3D render appeared again. I'm not sure if this will correct your situation, but it resolved mine. I have no idea why those large values were populated in those two fields ... perhaps filled in automatically after the software was upgraded to v9.2??
>
> Roger

Roger,
You Nailed it!
Worked just as you described and now mine is working great.
Many many thanks,
Dan

[Darryl Ramm]

On Saturday, September 15, 2018 at 9:05:50 PM UTC-7, Dan wrote:
> On Saturday, September 15, 2018 at 5:02:58 PM UTC-7, wrote:
> > On Wednesday, September 12, 2018 at 3:56:57 PM UTC-4, Dan wrote:
> > > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> > >
> > > Thanks in advance,
> > > Dan
> > > 7DR
> >
> > I had the same problem pop up and I was able to fix it by doing this:
> >
> > Load an IGC file into SeeYou
> > 1) Go to Tools >> Options >> then go to "3D View" under the FLIGHT option
> > 2) Then look toward the bottom of the dialog box under "Camera". The "Distance" option had some incredibly large number such as "1231256531mi" and I changed it to "0.5mi"
> > 3) Under "Height", I changed the incredibly large number to "3000ft"
> >
> > Magically my 3D render appeared again. I'm not sure if this will correct your situation, but it resolved mine. I have no idea why those large values were populated in those two fields ... perhaps filled in automatically after the software was upgraded to v9.2??
> >
> > Roger
>
> Roger,
> You Nailed it!
> Worked just as you described and now mine is working great.
> Many many thanks,
> Dan

Now you need to buy Dan *and* Mike some beers.

[Dan[_6_]]

On Saturday, September 15, 2018 at 10:15:48 PM UTC-7, Darryl Ramm wrote:
> On Saturday, September 15, 2018 at 9:05:50 PM UTC-7, Dan wrote:
> > On Saturday, September 15, 2018 at 5:02:58 PM UTC-7, wrote:
> > > On Wednesday, September 12, 2018 at 3:56:57 PM UTC-4, Dan wrote:
> > > > recently my 3-D map view feature stopped working on SeeYou 9.2. It had been working great but now is hung up and all I see is a brown screen.
> > > > I've contacted the SeeYou help desk, they suggested to update my graphics card drivers, did that and still nothing. I'm waiting for further instructions from Naviter but I was wondering if anyone here can help.
> > > >
> > > > Thanks in advance,
> > > > Dan
> > > > 7DR
> > >
> > > I had the same problem pop up and I was able to fix it by doing this:
> > >
> > > Load an IGC file into SeeYou
> > > 1) Go to Tools >> Options >> then go to "3D View" under the FLIGHT option
> > > 2) Then look toward the bottom of the dialog box under "Camera". The "Distance" option had some incredibly large number such as "1231256531mi" and I changed it to "0.5mi"
> > > 3) Under "Height", I changed the incredibly large number to "3000ft"
> > >
> > > Magically my 3D render appeared again. I'm not sure if this will correct your situation, but it resolved mine. I have no idea why those large values were populated in those two fields ... perhaps filled in automatically after the software was upgraded to v9.2??
> > >
> > > Roger
> >
> > Roger,
> > You Nailed it!
> > Worked just as you described and now mine is working great.
> > Many many thanks,
> > Dan
>
> Now you need to buy Dan *and* Mike some beers.

Beers for Roger!
Kick in the Jimmy for SeeYou software writers....bug, no it is a feature!
Dan