WxWorx customer service

[Dan Luke]

My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter and
a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

--
Dan
C-172RG at BFM

[Darrel Toepfer]

Dan Luke wrote:

> My 2-year old WxWorx receiver wouldn't power up in the airplane
> weekend-before-last. Investigation showed the fuse blown in the DC power
> adapter. I replaced the fuse and the new one promptly blew.
>
> I sent the receiver and the power adapter back to WxWorx for repair the
> following Monday (8/22). Today it came back to me with a new DC adapter and
> a note that it was a newer, improved design. No charge, freight paid.
>
> Pretty good service. Could have been quicker, but I appreciated the free,
> out-of-warranty replacement.

Congrats... Will try and meet up again to see it in operation, next time
your in the area...

[Gig 601XL Builder]

"Dan Luke" > wrote in message
...
> My 2-year old WxWorx receiver wouldn't power up in the airplane
> weekend-before-last. Investigation showed the fuse blown in the DC power
> adapter. I replaced the fuse and the new one promptly blew.
>
> I sent the receiver and the power adapter back to WxWorx for repair the
> following Monday (8/22). Today it came back to me with a new DC adapter
> and a note that it was a newer, improved design. No charge, freight paid.
>
> Pretty good service. Could have been quicker, but I appreciated the free,
> out-of-warranty replacement.
>
> --
> Dan
> C-172RG at BFM


One week from the time you shipped it to the time you got it back. That's
damn good.

[Dan Luke]

> Congrats... Will try and meet up again to see it in operation, next time
> your in the area...

What area?

[Dan Luke]

"Gig 601XL Builder" wrote:

> One week from the time you shipped it to the time you got it back. That's
> damn good.


It was 10 days. And considering that the shipping was all within Alabama,
that leaves 6 days, minus 2 for the weekend = 4 days they took to turn it
around. That's not what I'd call damned good. Ok, maybe, but not damned
good.

--
Dan
C-172RG at BFM

[Dan Luke]

....but I did have the ship date wrong in my original post, I notice. I
actually sent it to them on 8/15.

[Gig 601XL Builder]

"Dan Luke" > wrote in message
...
>
> ...but I did have the ship date wrong in my original post, I notice. I
> actually sent it to them on 8/15.
>

That is a little different than 8/22. Yeah, that's just OK turn around.

[Darrel Toepfer]

Dan Luke wrote:

>>Congrats... Will try and meet up again to see it in operation, next time
>>you're in the area...
>
> What area?

Somewhere between Mississippi and Louisiana I suppose...

[Dan Luke]

"Darrel Toepfer" wrote:

>>>Congrats... Will try and meet up again to see it in operation, next time
>>>you're in the area...
>>
>> What area?
>
> Somewhere between Mississippi and Louisiana I suppose...

Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
yesterday, so I'll be switching my XM subscription pretty quickly.

Another problem: I ruptured a tendon in my left foot Monday, and I'm
grounded. I may be grounded for as long as two months if they have to fix it
surgically.

--
Dan
C-172RG at BFM

[Darrel Toepfer]

Dan Luke wrote:

> Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
> yesterday, so I'll be switching my XM subscription pretty quickly.
>
> Another problem: I ruptured a tendon in my left foot Monday, and I'm
> grounded. I may be grounded for as long as two months if they have to fix it
> surgically.

Lemme kneaux if the current price sinks somewhat... ;)

Head back to Mexico next month for a week or so...