I just bought X-Plane and want to share my experience

[Bruce Shankle]

Dear fellow aviation enthusiasts,

I recently purchased X-Plane and had such an interesting experience that
I thought I'd share (see http://home.nc.rr.com/bshankle/xplane.html).

I am curious if any of you have had an experience anywhere close to mine?

Sincerely,
Bruce Shankle

[Kevin Horton]

In article >, Bruce
Shankle > wrote:

> Dear fellow aviation enthusiasts,
>
> I recently purchased X-Plane and had such an interesting experience that
> I thought I'd share (see http://home.nc.rr.com/bshankle/xplane.html).
>
> I am curious if any of you have had an experience anywhere close to mine?
>
> Sincerely,
> Bruce Shankle
>
If I read the time-line correctly, the message to X-Plane Tech Support
would have gone out sometime Friday afternoon or evening. It seems
from Austin Meyer e-mail that Tech Support is one guy, and it doesn't
seem reasonable for him to be working 24/7, so it is understandable
that he may not have responded by Sunday night.

I certainly agree that Austen Meyer went over the top with his language
and tone. But I think it is way too early to conclude that the
software cannot be made to work on your machine, or that X-Plane will
refuse to refund your money if the software can't be made to work.

I think you have been a bit quick on the trigger here.

--
Kevin Horton - RV-8
Ottawa, Canada
http://go.phpwebhosting.com/~khorton/rv8/

[Jay]

Sorry to hear that you're having service problems with the company
that makes X-Plane. I guess that may end up being one element of
doing business directly with the owner of the company rather than a
paid customer service lady. That $99 is really $99 to him, plus that
code is his baby.

I've found in my daily dealings that businesses choose either directly
or indirectly where they allocate their money, product or service.
Some charge more but have great customer service, and some have great
prices but you can't get any help as hard as you try. The business
type you choose depends on how much money you have to pay people who
you don't know to be nice to you, and how much you just need the
product.

Sounds like from the transcript he said it MIGHT (of 30,000)be in
there and he wasn't going to go look it up. Then he went on to say,
you could enter the data yourself if it wasn't. So it sounds like it
isn't so thats what you're going to have to do. The explatives
weren't necessary, and its unfortunate that its a real put off for
some people, and just another adjective to others, and when they mix,
people get offended. I actually get more bent when someone says "go
f-yourself" but in a really really nice way.

I haven't dealt with the company directly myself although I do own
X-Plane. I've heard that they don't support early versions of the
software, so take this into account when you are deciding how much
you're willing to pay for which version of the product. These days
you can buy the old version 5 on e-bay for about $5, but since Meyers
isn't getting much(if any) revenue off these, you can't really expect
a lot of service. How much telephone support would you do for $5?

IMHO, The product itself is excellent and amazing value. Everytime I
think I've seen it all, I discover something else cool that it can do.
I bought it mainly for the realistic modeling of aircraft created
with the plane maker program you get. Allows you to do all kinds of
"what if's" without dying. The fastest way to learn is by playing.

Regards

Bruce Shankle > wrote in message >...
> Dear fellow aviation enthusiasts,
>
> I recently purchased X-Plane and had such an interesting experience that
> I thought I'd share (see http://home.nc.rr.com/bshankle/xplane.html).
>
> I am curious if any of you have had an experience anywhere close to mine?
>
> Sincerely,
> Bruce Shankle