Cambridge GPS-Nav Model 20

[Fred[_4_]]

What type of battery is inside the Model 20. I need to change mine
and I understand it is behind the antenna and can be replaced without
breaking the recorder seal.

Thanks,
Fred

[Ira Blieden]

Fred wrote:
> What type of battery is inside the Model 20. I need to change mine
> and I understand it is behind the antenna and can be replaced without
> breaking the recorder seal.
>
> Thanks,
> Fred

From Gary @ CAI:

We replace with a Panasonic CR-2330 (3v). A 2325 is also okay to use...its a
little thinner, but was the original one used in your unit. The 2330's last
longer. KEEP THE UNIT POWERED WHEN YOU REPLACE IT SO YOU DO NOT LOSE
SECURIY!!

[Randy[_2_]]

What needs to be done if you do "LOSE SECURITY"? I know that this has
happened
to a couple of members in our club when they replaced the battery.

Randy
RS

www.tulsasoaring.com

On Feb 27, 11:01*pm, Ira Blieden > wrote:
> Fred wrote:
KEEP THE UNIT POWERED WHEN YOU REPLACE IT SO YOU DO NOT LOSE
> SECURIY!!

[JS]

A dozen calls to CAI with no answer this week, no message....
Maybe those of us with instruments currently in for repair need to
look elsewhere?
Jim


On Feb 28, 9:50 am, wrote:
> On Feb 28, 11:28 am, Tim Newport-Peace ]> wrote:
>
>
> > I have heard that Cambridge have
> > ceased trading although for the moment new Keys are being made
> > available.
>
> > Tim Newport-Peace
>
> > "Indecision is the Key to Flexibility."
>
> "Cambridge have ceased trading"
>
> What does that mean?

[Ira Blieden]

I had no problem reaching Gary @ CAI last week by phone as well as
correspondence with a few follow-up emails.

JS wrote:
> A dozen calls to CAI with no answer this week, no message....
> Maybe those of us with instruments currently in for repair need to
> look elsewhere?
> Jim
>
>
> On Feb 28, 9:50 am, wrote:
>
>>On Feb 28, 11:28 am, Tim Newport-Peace ]> wrote:
>>
>>
>>
>>>I have heard that Cambridge have
>>>ceased trading although for the moment new Keys are being made
>>>available.
>>
>>>Tim Newport-Peace
>>
>>>"Indecision is the Key to Flexibility."
>>
>>"Cambridge have ceased trading"
>>
>>What does that mean?
>
>

[[email protected]]

On Feb 28, 2:54�pm, JS > wrote:
> � A dozen calls to CAI with no answer this week, no message....
> Maybe those of us with instruments currently in for repair need to
> look elsewhere?
> Jim

This might help, they just worked on my 302 (lose needle).

R-Track Technologies, Inc. Memphis, Tenn.
Jerry Kammerer
901-382-1352
662-280-7610

I don't know all the politics involved, but I found them thru
Cambridge old number, which I believe has now been discontinued. They
replaced a 302 dislocated needle and re-secured the unit , mid January
08. Last year, they overhauled and re-certified my back-up M-25
datalogger. All of this was done at a very fair price and very quick
turn around.
R

[[email protected]]

On Feb 28, 1:54*pm, JS > wrote:
> * A dozen calls to CAI with no answer this week, no message....
> Maybe those of us with instruments currently in for repair need to
> look elsewhere?
> Jim
>
> On Feb 28, 9:50 am, wrote:
>
>
>
> > On Feb 28, 11:28 am, Tim Newport-Peace ]> wrote:
>
> > > I have heard that Cambridge have
> > > ceased trading although for the moment new Keys are being made
> > > available.
>
> > > Tim Newport-Peace * * * * * * * * * * *
>
> > > "Indecision is the Key to Flexibility."
>
> > "Cambridge have ceased trading"
>
> > What does that mean?- Hide quoted text -
>
> - Show quoted text -

That is interesting to hear. I got my 302 back from them about two or
three weeks ago. I had sent it in for calibration and testing a while
back and never heard back from them. I finally decided to send Gary an
email to find out the status. He responded right away stating that it
was complete and that they were trying to contact me to resolve the
shipping charges to send it back. I had no problems with that, and I
immediately called to give them the billing info they needed. While I
was on the phone, I mentioned (politely) that no one from their
company had tried to contact me. For whatever reason, this person on
the phone (not Gary) became rather abrupt with an unflattering "tone
of voice". I had given them three different phone numbers along with
all my other contact info. I never received a call or a message from
them on any of the three phone numbers I provided. Yet this person
insisted calls were made. At the end of the call, I never got a "thank
you for your business" or a "we apologize for the miscommunication",
let alone a "good bye". This person just hung up the phone. I didn't
think much of it at the time since my 302 was on it's way back home,
but now that you're mentioning this here, I'm wondering if they're
having personel problems. To be honest, it wouldn't be the worst thing
if they replaced the person I had to deal with. It was certainly not
what I would call good customer relations.

I'm thankful Gary was the one doing the technical work and not the
person I spoke to.


Dave

[JS]

Gary is usually very good with returning calls and e-mail.
Received e-mail from him on Friday, but this week the phone just
rings.
Jim

[Gary Emerson]

wrote:
> On Feb 28, 1:54 pm, JS > wrote:
>> A dozen calls to CAI with no answer this week, no message....
>> Maybe those of us with instruments currently in for repair need to
>> look elsewhere?
>> Jim
>>
>> On Feb 28, 9:50 am, wrote:
>>
>>
>>
>>> On Feb 28, 11:28 am, Tim Newport-Peace ]> wrote:
>>>> I have heard that Cambridge have
>>>> ceased trading although for the moment new Keys are being made
>>>> available.
>>>> Tim Newport-Peace
>>>> "Indecision is the Key to Flexibility."
>>> "Cambridge have ceased trading"
>>> What does that mean?- Hide quoted text -
>> - Show quoted text -
>
> That is interesting to hear. I got my 302 back from them about two or
> three weeks ago. I had sent it in for calibration and testing a while
> back and never heard back from them. I finally decided to send Gary an
> email to find out the status. He responded right away stating that it
> was complete and that they were trying to contact me to resolve the
> shipping charges to send it back. I had no problems with that, and I
> immediately called to give them the billing info they needed. While I
> was on the phone, I mentioned (politely) that no one from their
> company had tried to contact me. For whatever reason, this person on
> the phone (not Gary) became rather abrupt with an unflattering "tone
> of voice". I had given them three different phone numbers along with
> all my other contact info. I never received a call or a message from
> them on any of the three phone numbers I provided. Yet this person
> insisted calls were made. At the end of the call, I never got a "thank
> you for your business" or a "we apologize for the miscommunication",
> let alone a "good bye". This person just hung up the phone. I didn't
> think much of it at the time since my 302 was on it's way back home,
> but now that you're mentioning this here, I'm wondering if they're
> having personel problems. To be honest, it wouldn't be the worst thing
> if they replaced the person I had to deal with. It was certainly not
> what I would call good customer relations.
>
> I'm thankful Gary was the one doing the technical work and not the
> person I spoke to.
>
>
> Dave

I also sent in my 302 for calibration. Heard nothing and finally called
to find out that they "CLAIMED" they had tried to call me. They were
also waiting to return the unit.

[[email protected]]

You guys must have ****ed off the mule, cuz it was pulling just fine
when it was my turn to plow. I guess my life is on the other side of
the mirror.
R

[[email protected]]

<Gary is usually very good with returning calls and e-mail.
Received e-mail from him on Friday, but this week the phone just
rings. >

Maybe I can shed a little light on this thread. The Cambridge staff
is very small... I think 3 people. Gary went to the convention and
for various reasons people have been out this week. I don't know why
but they don't have an answering machine! I have it on good authority
that Gary will be in tomorrow for sure. Drop him an email or give him
a call if you need something.

Reb

[[email protected]]

On Feb 28, 4:39*pm, JS > wrote:
> Gary is usually very good with returning calls and e-mail.
> Received e-mail from him on Friday, but this week the phone just
> rings.
> Jim

Agreed. Gary is very responsive.

[Fred[_4_]]

On Feb 28, 9:35 pm, wrote:
> On Feb 28, 4:39 pm, JS > wrote:
>
> > Gary is usually very good with returning calls and e-mail.
> > Received e-mail from him on Friday, but this week the phone just
> > rings.
> > Jim
>
> Agreed. Gary is very responsive.

If you will notice, my original email at the top was written at 10:20
pm and Gary answered it at 11:01 pm the same day, I would call that
very quick response.

Fred

[Todd]

I sent an email yesterday afternoon and received a reply today for
some additional work to be performed on my GPS-NAV (replace battery
with certification). I realize that they are a small company and I
hope they are busy making money, so I accept some reasonable delay in
communications.

I trust these guys to be reasonable and fair, so when I send them
work, I include a not exceed authorization to complete the repairs
with payment and return shipping information . That saves all the
extra communications and makes life easier for me and I am certain for
them too! If we were up flying, we would call this planning and
situational awareness. Great skills that also work on the ground.

[JS]

On Feb 29, 8:48 am, Todd > wrote:
>
> I trust these guys to be reasonable and fair

That they always have been, which is why I've owned at various times
2 S-NAVs, an L-NAV, 2 GPS-NAVs, 2 302s and 2 303s plus some real
antiques. First time I visited Sugarbush, noticed among many others an
e-mail from me on the shop wall thanking them for their customer
service.
As Reb said, Gary was in yesterday. When I called my vario was
singing on the bench. He apologised, said it was a busy week, and the
front office had been out.
Film at 11.
Jim

[[email protected]]

On Feb 28, 12:31Â*pm, " > wrote:
> On Feb 28, 2:54�pm, JS > wrote:
>
> > � A dozen calls to CAI with no answer this week, no message....
> > Maybe those of us with instruments currently in for repair need to
> > look elsewhere?
> > Jim
>
> This might help, they just worked on my 302 (lose needle).
>
> R-Track Technologies, Inc. Â* Â*Memphis, Tenn.
> Jerry Kammerer
> 901-382-1352
> 662-280-7610
>
> I don't know all the politics involved, but I found them thru
> Cambridge old number, which I believe has now been discontinued. They
> replaced a 302 dislocated needle and re-secured the unit , mid January
> 08. Last year, they overhauled and re-certified my back-up M-25
> datalogger. All of this was done at a very fair price and very quick
> turn around.
> R

Hey guys;

If you checked the Cambridge web site you would have all your
questions answered.

No politics involved, just a change of address, see below:

Aerodyne

IMPORTANT NEWS!

February 2007:
We've Moved!

We will begin the process of moving on Monday, January 29 and expect
to be back in service by Monday, February 11. During this time, we
will be unable to perform bench repairs and will have limited
capability to respond to phone and internet inquiries.

As you know, the SSA convention is in Memphis, beginning on Friday,
February 8 and we will be on hand, looking forward to seeing all of
you who attend.

Our new business address is:

Cambridge Aero Instruments
c/o R-Track Technologies, Inc.
6047 Executive Centre Drive
Suite 1
Memphis, TN 38134

Our new Phone Numbers will be:

Ph: (901)382-1352
Fax: (901)382-1351

The switch over date for the phone numbers is 2/5/07, with call
forwarding provided for a period of time after that.

Mail, FedEx, UPS and DHL deliveries can be received at our Executive
Centre address beginning 2/5/07.

Arthur Chapman
General Manager
R-Track Technologies, Inc.
6047 Executive Centre Drive
Suite 1
Memphis, TN 38134

[Paul Remde]

Hi,

Actually, the data below regarding the move is from 2007, not 2008.

Paul Remde

> wrote in message
...
On Feb 28, 12:31 pm, " > wrote:
> On Feb 28, 2:54?pm, JS > wrote:
>
> > ? A dozen calls to CAI with no answer this week, no message....
> > Maybe those of us with instruments currently in for repair need to
> > look elsewhere?
> > Jim
>
> This might help, they just worked on my 302 (lose needle).
>
> R-Track Technologies, Inc. Memphis, Tenn.
> Jerry Kammerer
> 901-382-1352
> 662-280-7610
>
> I don't know all the politics involved, but I found them thru
> Cambridge old number, which I believe has now been discontinued. They
> replaced a 302 dislocated needle and re-secured the unit , mid January
> 08. Last year, they overhauled and re-certified my back-up M-25
> datalogger. All of this was done at a very fair price and very quick
> turn around.
> R

Hey guys;

If you checked the Cambridge web site you would have all your
questions answered.

No politics involved, just a change of address, see below:

Aerodyne

IMPORTANT NEWS!

February 2007:
We've Moved!

We will begin the process of moving on Monday, January 29 and expect
to be back in service by Monday, February 11. During this time, we
will be unable to perform bench repairs and will have limited
capability to respond to phone and internet inquiries.

As you know, the SSA convention is in Memphis, beginning on Friday,
February 8 and we will be on hand, looking forward to seeing all of
you who attend.

Our new business address is:

Cambridge Aero Instruments
c/o R-Track Technologies, Inc.
6047 Executive Centre Drive
Suite 1
Memphis, TN 38134

Our new Phone Numbers will be:

Ph: (901)382-1352
Fax: (901)382-1351

The switch over date for the phone numbers is 2/5/07, with call
forwarding provided for a period of time after that.

Mail, FedEx, UPS and DHL deliveries can be received at our Executive
Centre address beginning 2/5/07.

Arthur Chapman
General Manager
R-Track Technologies, Inc.
6047 Executive Centre Drive
Suite 1
Memphis, TN 38134