On Thursday, December 12, 2019 at 10:44:06 AM UTC-8, Dave Leonard wrote:
On Thursday, December 12, 2019 at 11:23:46 AM UTC-7, wrote:
Unfair to do this on a forum perhaps but I think it's that bad. Wondering if anyone else with an older SH model is feeling the same.
I have not been able to get parts for my glider. I will not go into exactly what I have and have not done to make it happen because I think I've done more than what should be required, no need to quibble over the details.. Have I done everything I could to get parts? No. Should I have to? No..
Website has not been updated in 4 years, things are listed for sale that they do not even have. I've never had the phone answered directly by anyone. I almost never get a reply to my first email, and my questions are usually not answered.

Have you checked the SH website lately? There is a new US partner listed there (announced this week via some other channels)...

I just started working with that rep without realizing they are an authorized rep. The other rep has it posted on their home page that they are the exclusive rep so I was confused until now.