Service?

Sure.

Race, ethnicity? NO!



"Ron Natalie" wrote in message
m...

"Bryce" wrote in message
news
We all know what "complaint" means. It usually ends with monetary
entitlement.

So, if Continental choses to compensate for bad service, what's the
problem?
I'd applaud them for it. It's rare that most airlines do anything above
their
statutory requirements to deal with customer service failures.