If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
Bitching to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.

You paid $600 for your flight, not for the right to be rude!

Continental Airlines Employee