"Jim Fisher" writes:

"Kyler Laird" wrote in message
He'd read of my frustration and wanted to correct
the situation.

Do they monitor our little group or did you send the a letter?

They monitor (through Google in this case). I was so frustrated
by the way Kitty was treated last time that I had pretty much
given up on them (although I intended to visit them when we were
at MIT for a conference).

BTW, the smaller "not a battery" box for the panel-mount headset
and the wool patch on the headset band were suggestions I made
awhile back that a technician saw and discussed with me. I
appreciate that they monitor and value the feedback.

--kyler