I agree Lightspeed has great service. But too bad that a great majority of
us have to utilize it. I wish they would make their equipment more reliable
instead. I recently traded out my 203Gs for DCs because I feel the risk of
my headset failing in IMC is too great. I have had 3 LS headsets and all but
one of them has needed service within 12months of purchase.

--
------------------------------------------------------------------
Scott F. Migaldi, K9PO
MI-150972
PP-ASEL-IA

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-----------------------------------
Catch the wave!
www.hamwave.com


**"A long time ago being crazy meant something, nowadays everyone is
crazy" -- Charles Manson**
-------------------------------------
"S Ramirez" wrote in
message . com...
I don't want this to sound like an advertisement for Lightspeed Aviation,
but I have to hail any company that has outstanding service.

My wife has a pair of 25XL headsets whose "stirrup" broke recently. We
also
have some 20XL headsets that are used for passengers. They had a screw
missing along with some ear seals that had the outer skin cracking. I
called up the Lightspeed service department, fully intending on trading up
to a new pair of headsets to "fix the problem." I think the guy's name
was
John, but he proactively told me that I could fix all of my problems with
some replacement hardware and written instructions. I decided to try this
instead.

Two days later a Priority Mail package arrived with the replacement
hardware
and well written instructions on how to do it all. I now have two
Lightspeed functional headsets that look as good as the day they arrived.
I
am very happy with the excellent service that Lightspeed provided. I wish
other companies would implement this business model as a way of ensuring a
loyal customer base. Shortsighted companies do not last.

My next pair of headsets is a Thirty 3G.

Simon Ramirez, Aerocanard Builder and Pilot
Oviedo, FL USA