On Wed, 05 May 04 00:12:49 GMT, (support) wrote:

They do it with several levels of tech service, beginning with the most-asked and simplest questions and solutions. When someone has a more difficult question or need, it is instantly relayed to a specialist who knows the particular area in question. Their specialists often know what you need better than a company's direct support services and they will take the time necessary to make sure your needs are met guaranteed!

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Carla Rodrigues




Depends on your definition of "instantly"
Tech Support for MickeySoft (first level) is in southern India - and
getting second level takes upwards of a week. Getting Redmond??? Good
luck
The majority of Tech support for computers in Canada and the US is
offshore now - India, Peurto Rico, and Ireland if you are lucky.
Most of them are call centers with a database (like Microsoft's tech
bulletinsystem) so you don't get any more answers than what's online.