Peter Duniho wrote:

For any software company, and especially for
Microsoft, one of the biggest cost centers is customer support.

The last time I needed to call Microsoft (in 1995 or '96), they billed you for
the call at some hefty rate per minute. Scott Adams actually used this as the
basis for one of Dogbert's ideas, which was to sell a purposely flawed product
cheap and make your money on the tech support charges (I am NOT claiming that MS
is doing this). Has Microsoft quit charging for help calls?

George Patterson
Battle, n; A method of untying with the teeth a political knot that would
not yield to the tongue.