Basically, that's what I meant . . . AOL is so huge that a complaint has
little
or no effect--other than venting, perhaps.

I take the line of least resistance when possible.

Ah, good point. Some things are just not worth getting worked up about.

I've recently spent many, many unproductive hours working with Qwest,
getting DSL installed at the hotel. It has been a thoroughly frustrating
affair, involving several Qwest technicians (none of whom seem to agree with
each other), several departments within Qwest, and a series of unforeseen
problems with integrating DSL into our telephone console switchboard.

All this just so I could tell Mediacom (the cable modem people) to take a
hike! Life is too short...

So, now we've got BOTH DSL *and* cable modems running on wireless networks
throughout the hotel. MAYBE this set-up will provide the stability that our
guests deserve -- but I doubt it.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"