How can you talk to the controller on the telephone while he is working
traffic?

PJ Hunt wrote:
But the point is, I have never been called by a supervisor, and I have never
called a supervisor. I have always been able to speak directly to the
controller involved and settle it on the spot with out it going any further.
I know I'm happy it's been done like that and I'm sure there are a few
controllers out there that appreciate the same.
For me I have learned just as valuable a lesson by talking to the controller
without it having to have escalate in to anything else. I would suggest
that anyone who has a beef with a controller try talking directly to that
controller first. Then after that if you are not satisfied, consider
calling a supervisor.