Funny how different folks have different experiences:

I emailed a question to Paul the other day and got a nice, useful reply
exactly 20 minutes later. The only soaring supplier that has beat that is
Mike Borgelt - about 10 minutes one time. Both are much better that I get
from other non-soaring businesses.

I've also had great service from Craggy.

I've got a couple of more questions for Paul before I buy the cables.
These questions are likely to push his and my patience to the edge! Gotta
get my panel layout in line first.

When I'm upset with service, I generally put at least half of the blame on
myself - How has my day been? Am I in too much of a hurry? Got a chip on my
shoulder about something else? Not getting the answer I want, so the other
guy is an idiot? and so on.

Dave R.
wrote in message
news
To start, let me state that I find posts of this nature completely
unprofessional! If you have an issue with another company for
infringement,
then take it up with them, not on here.

Let me share my experience with both of these vendors so the other side
can
be heard.

When I purchased my glider I wrote both Richard (Craggy Aero) and Paul
(Cumulus Soaring) the exact same email seeking help. I do not know either
of
them and have no other interest in them except as a prospective customer.

I included photos to assist them in deciding how best to solve my
problems.
After researching the sites they both appeared to offer a solution to my
problem of hooking up an Ipaq to a B50/Volkslogger.

Cumulus's web site certainly sells one on how experienced and wonderful
they
are (actually how wonderful he is), that's for sure. Craggy's web site
just
offer the basic info and pricing with little sales pitch. Actually it's a
bit spartan.

I received a very fast and extensive reply from Craggy within a day. It
included many suggestions including an offer to prewire everything and
ship
it to me within two days. I received prompt replies to further questions
and
basically he put up with the newbie trying to find an economical solution.
(What this thread is really about)

On the other hand, I never heard back from Cumulus and sent a second email
asking for advise and finally received what I would call a "simple" reply;
"OK, here buy this!." The 'tone' of that email what not unlike his post
here
attacking Richard. Nothing like I expected considering how the first page
of
the website reads! I mean really, this guy is really into himself and it
shows!

While I decided to wait for the SSA convention and see these mounts and
cables in person (as well as meet the respective individuals), I did order
an upgrade for WinPilot from Richard and have received excellent support.
I
also ordered a cable and it was not right and my return was treated very
promptly!

As I said, I find posts of this nature very unprofessional and for me
shows
exactly what kind of businessman you are, notwithstanding how wonderful
you
tell us you are!


"Paul Remde" wrote in message
news:4MbBb.477861$Fm2.467503@attbi_s04...
Richard,

The note below is my expression of frustration on a tired evening. Your
note below "asked for it".