Tony Verhulst wrote:

forward your specific comments to your SSA director or directly to the
SSA. That's what I did.


As did I... and then nothing. Not even an automated reply. As far as I
know, my comments fell into some black hole. I'm reluctant to take the
time and trouble to provide further constructive information.

I didn't get a direct response from the office, either, but the changes
I suggested appeared within a week. Good enough.

If you didn't get a response from your Director, I suggest a follow-up
phone call to discuss the matter. You ought to be personally acquainted
with him/her amyway, and this is a good issue to start on. The Director
for my region responds to emails, even originates them, ditto for phone
calls, and is pleased to discuss SSA business. I know other Directors
like that, such as Jim Skydell and Cindy Brickner, who will happily
discuss SSA business, even with someone outside their region. If yours
is unresponsive, it's not too early to think about who the next one
should be.


--
Change "netto" to "net" to email me directly

Eric Greenwell
Washington State
USA