Thread: SSA Membership
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Old January 13th 05, 05:49 PM
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Several have learned to fly. But they are not members of the SSA. If I
can drive home one point in this discussion, when it comes to growing
an organization, such common sense approaches as have been advocated
aren't particularly valuable. They sound good in theory, but fail to
deliver in practice. My experience is that my friends outside the
sport, while they demonstrate interest, are not the types to commit.
Learning to fly does not equate with SSA membership. And while I'm sure
there are many commercial operators would like to see their money, they
present no particular benefit to the society. I will repeat, I have
introduced more pepole than I can count to the sport. About a half a
dozen took several lessons then quit. I am aware of four that soloed.
Only one stayed with the sport more than a year. And he stopped flying
within 18 months of starting. (I don't count my wife, Laura. She claims
to have learned to love soaring despite me.) Combined, they might
represent a total of 4 years dues paying membership in the society over
the last 27 years (since I started flying).

The friends I make outside the sport are not much like glider pilots at
all. One of the reasons I like the sport (among others) is that I meet
a diverse crowd, people I might not otherwise be drawn to other than
the fact that we share a peculiar passion. Soaring is such a major part
of my life that everyone new I get close to winds up coming out to
gliderport. But the adoption rate is low, very low. For those I
introduce, and those I've witnessed introducing others. That's why I
think out time could be better spent aiming at a different kind of
target.

Shawn wrote:
wrote:
No doubt about it, individual marketing yields the best results.

But it
is extemely expensive when compared with "broadcast" marketing.

(How
valuable is your time?) Of the several friends I've brought to the
sport over the years, NONE remain. They gave it a try. One went so

far
as to get his private pilot license. I think he was a member of the

SSA
for several years, even after he stopped flying.

It seems like the people who stick for several years or more are

those
who come to the gliderport to satisfy some need. If you have an

hour a
week to give, supporting them is probably a better bet than a

neighbor
or co-worker who shows interest based on your tales of derring-do.

(I
can get anyone to come out for a visit, some a ride, a few to take
lessons, but commitment only comes from within.) Nurture those who

have
found their own way to soaring. That's our role as SSA members and
proponents of the sport. It's the society's role to make the sport

more
visible so more people will come out to inspect what soaring is all
about, to see if it satisfies the need that drew each of us.

Each of us has our role, and each a set of tools. My problem has

always
been that we are not very smart about how we apply them.

Speaking of a mailing, a 0.5% response rate (as opposed to
adoption/sale) is typical. And that's only with a reasonably

accurate
prospect list (people who have already been exposed to your brand)

and
a well designed marketing instrument with a compelling call to

action.
Given a good list and the right message, if the society was

expecting
more than 50 responses for their 10,000 peices, they were expecting

far
too much. Without a good list and a tailored message, it's simply
wasted effort. And that's the crux of the matter. Marketing is a
science. And with all the competition for bandwidth, nothing much

sells
itself anymore. If you want to sell, you need to practice

intelligent
marketing, and that requires trained, properly motivated people to
create and implement a plan. (PADI sends me at least 5 mail pieces

per
year. I still haven't joined, even though I dive actively, albeit
infrequently. Difference is, I am aware they are sending me

material,
and this may translate into a response and possibly a sale. It will
probably take another dozen pieces, though.)

Yes, we can individually help to improve the health of the society.

But
we'll be more effective, individually, if the society implements a
well-conceived plan for attracting motivated people to the

gliderport,
and leverages us where we have the biggest impact -- meeting and
greeting interested people at our home dromes. Frankly, this is
Marketing 101.

Consider this... approximately 75% of the cost of a $100 bottle of
perfume is marketing (and that's for a well known product and

respected
brand). That is, it costs $75 to sell a bottle of perfume for $100.
That doesn't include manufacturing, distribution, and non-marketing
overhead, or expected profits. If this shocks you, you don't

really
understand the role of marketing in developing value. That's
understandable. Most of us look at the sport from the inside. But

if
you really want to sell it, you need to step outside and see what

value
the sport projects. And understand what value your target
audience/prospects are searching for. This takes education and
discipline.

Competitive marketing is a tough business, and it's high risk. Good
planning, best practices, and objectivity will lower the risk, but

it's
important to limit your efforts to those opportunities that yield

big
payoffs, because you're only likely to hit about 20% of the time.

By all means, invite your friends out to the gliderport. Perhaps

you'll
have more long-term luck than I've had. But it is unlikely that

such an
effort, even practiced by a majority of members would yield much
growth. Of course, I haven't much to go on but my own experience

and a
modest real world understanding of what makes people adopt new

products
or practices.
Soaring is a real challenge. Especially for soaring pilots.

More luck than you? One of the people you introduced learned to fly,


that's phenomenal! If we all did that, just once in our soaring

career,
the sport would be huge (if you consider all the people who are
introduced through other avenues as well). Holding on to those

people
is the responsibility of the sport at large.
One thing to consider about inviting friends to the gliderport; our
friends tend to share the same interests and motivations as us, so
expecting some to take to soaring isn't a big stretch. Kids too,

they
share your genetics. :-)

Shawn