wrote in message
oups.com...

[snip]

If you do not credit the final $20 shipping charge back to my
credit card, I will dispute the charge and inform the credit card
company of your unauthorized transaction.

Sincerely,

Ross Taylor


Why would you wait for them to credit your card? It seems pretty obvious
that this company has either a LOT of problems, or is simply dishonest-- or
BOTH!

You need to dispute the charges immediately, and let them try to justify the
charges. After all, the headset has been shipped hasn't it. They likely
can't call it back mid transit. If you think by giving them the opportunity
to "do the right thing", you will endear yourself to them so they give you
proper warranty service in the future; I fear you are deluding yourself.

Do I sound bitter? Maybe a little. I've made a lot of online purchases
though the years, and the vast majority of them have been exactly as you
would expect. But, they ones that start off badly seldom get much better,
and often deteriorate rapidly into a loss for me. Immediate action would
have saved me about $150 on one transaction alone.

GWK