"Plane Fun" wrote in message
ups.com...
Aircraft Spruce

Many of your read the comments posted by "Larry" regarding "buying
junk from Aircraft Spruce", and it is important that we state the facts
in the situation.

Larry purchased this Mitchell instruments some 8 months ago, and
yesterday called to report that the instrument was defective and
demanded his money back.

Lying already, huh? The defective Mitchell CHT Gauge was purchased in June
and I notified you in July upon installing it that it was defective, right
out of the box. I took it out in July but could not find the invoice,
which one of your viragos said I would have to have in order to return it.
Luckily I found the invoice yesterday, misfiled in another folder.



The instruments is within its' year
warranty so we offered to bring it back and have it repaired under
warranty for him. Larry then proceeded to give our girl in Customer
Service a large dose of profanity along with threats to blast our
company to his news-group.

One vulgar word. A felony. I am overcome with guilt and shame for being
run around like a rat in a maze and finally becoming angry with your
gravel-voice virago when she repeatedly interrupted what I was courteously
trying to explain the delay.



He also spoke with Mitchell directly and
verbally abused them as well, at which time they advised us tat they
would not deal with him in any way.

Odd. Their manager calmly asked me to return the gauge for repair and said
Spruce should have offered a refund, but having read enough about Mitchell's
bad reputation, I won't bother.


Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.

She was greeted with another long string of profanity and unreasonable
demands, at which time she terminated the conversation.

Lie, lie, and lie. Hearsay too. I used not one vulgar word with her.
When I told her I would accept nothing less than a refund she hung up.

Aircraft
Spruce will always do whatever we can to assist a customer, but my
staff does not need to be abused.

No, you don't assist a customer, except when he pays his money; when it's
time for customer service after the sale, the customer can go to hell, so
far as you're concerned.

ntary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting. The fact is that several sizes of 4130 sheet has not
been available for Normalized (N) Condition in about a year, and these
sizes are only available in Annealed (A) condition. Until these sizes
are again produced by a mill in (N) condition, annealed material will
be provided by ourselves and many other suppliers. We clearly state
this in our current catalog and on our website. All the 4130 sheet we
furnish is indeed 4130, and we have full test reports on file for
anyone that needs them.

I'll have the plate assayed and file a report. If it's genuine, I'll admit
to it. That's better than I can say for your bogus customer service which
required a damn invoice just to return a defective CHT gauge when you could
have verified the purchase in your database. The damn thing is PMA'd too.
I want the FAA to know just what a piece of junk it is. Another purchaser
bought two and one of his was defective out of the box, and the other one he
says is not reliable.


Just for funsies, any of you, call the ACS number and see how long it takes
you to get to customer service. Try it; waste 30 minutes for fun, and then
get talked to like you're a cur by one of their obnoxious viragos.

First of all you will be in their banana republic system on the first number
you call before you learn after 10 or 15 minutes punching numbers 1through 6
that you should have called another number,and the latter number won't even
be available on your invoice.

These people are slick and oily. Have fun with them. Don't whine:
Think kindly of ol' Larry when they screw you.