RNR wrote:
About one month ago, I emailed Garmin tech support about a problem
that I was having updating the operating software in my 196.
Fortunately, I also posted here and I received an immediate response
which solved my problem. My concern is that I never got any response
from Garmin. Is this typical?

Yes, both the immediate response here and the lack of response from Garmin are
typical of my experience.