I would agree that the lie is with JLS. I would think this type of
communication is designed to hurt buisness also.
JLS I would not sell you a dust bunny.
Sean

John Ammeter wrote:
On Thu, 03 Feb 2005 07:41:17 -0700, Mark Hickey
wrote:


" jls" wrote:


Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't get
customer service. You won't get anything but a runaround at that number
unless you're buying --- it is a purchase number only --- and while you're
waiting to get a real person rather than a rash of vague recordings, odious
worn-out music, and unsolicited advice you will hold the receiver between
your jaw and shoulder and be doing something else when a recorded voice will
come on and very quickly tell you that if you want customer service, you
will have to call this new number. Try it. The setup is designed to give
you the run-around. If you miss any one of the digits of the new number,
as I did because I was concentrating on something at the keyboard, you will
have to start the entire process over again, wasting another 5 to 10 minutes
punching keys and holding.

I took you advice and tried it.

I had to listen to ONE recorded message telling me which of several
simple options I could select by pressing a number - or to stay on the
line and wait and a real person would pick up.

I chose the option for "dealing with a previous order" and it
immediately rang through to a customer service rep.

It took me all of about 35-40 seconds to do this, including waiting to
hear the entire message even though the option for "previous order"
was early on in the recorded message.

Mark Hickey



That puts the lie to Larry's statement, doesn't it??

John