How is it less efficient to have fewer people do more? And is it really the
same amount of work or are there more calls being made every year?

Mike
MU-2


"G.R. Patterson III" wrote in message
...


Mike Rapoport wrote:

The drive to lower cost, presumably through technology, would result in
fewer controller positions.

I wouldn't presume it would be through technology. In the telecom
industry,
the drive to lower cost simply resulted in the same amount of work being
done
by fewer people. This actually results in more hours being worked (by
those
fewer people), but less money paid in salaries because "professionals"
don't
get overtime pay. It's less efficient, but it costs less. The only
technology
advance is the purchase of pagers for those poor *******s left working
7/24.

George Patterson
A friend will help you move. A really good friend will help you
move
the body.