Let's all say "Thanks David Clark" for setting the standard - and to
Bose for following.

Peter R. wrote:
Dan Luke wrote:


Not real fast service, but the price was certainly right for repairs
that obviously were not due to any fault in the headset.


After about four hundred and fifty hours of use, my Bose X ear pads tore
along the seams that attached the ear pads to the headsets. This made the
ANR less effective, since there was not a complete seal over my ears. In
addition, the padding was beginning to get quite deformed. I called Bose
to inquire about a replacement set of pads.

The customer service agent said that Bose tells customers to expect about
300 hours of service out of the ear pads and normally they charge $50 for a
replacement set. However, he seemed happy to send me a set for free.