A couple of years go my partner and I bought a 1985 Discus equipped with
a Westerboer VW910 & VW921 electric variometer and flight computer
system. It worked well until the end of last season when it suffered a
total failure, not a disgrace given the age of the instruments. Having
discovered that no sales or service support was available here in the
US, I contacted the factory in Germany by e-mail Dr. Peter Maciejewski
responded saying that I should ship them the instruments so that they
could make a diagnosis and estimating a reasonable price for doing so.

I shipped the instruments on January 4, 2006 and received an
acknowledgement that they'd been received through customs on January 16.
On February 13 I e-mailed Dr. Maciejewski inquiring as to the status
of the instruments. No reply was forthcoming. On March 7 I e-mailed
another note, pointing out the soaring season would soon be upon us here
in the eastern US, and asking whether they had found the instruments
repairable and, if so, at what cost. To date that message has also gone
unanswered.

With the season about to begin we need to decide whether to acquire
replacement instruments or to wait some reasonable amount of time to
reinstall the old ones. I've no problem if the factory tells me that
repair would cost more than the equipment is worth, or that it's not
repairable. I don't mind paying them for making the diagnosis, no
matter what the outcome. However, I am deeply troubled by having no word
on the status of the instruments more than two months after their
receipt and even more so by the lack of response to my inquiries.

I wonder if any of you have had experience with Weterboer service, and
what it has been. I'd be more than delighted if anyone had the means to
intercede with Dr. Maciejewski in this matter. I hope you will pardon
me for using this forum to pursue a private cause, but I can think of no
other way of finding resolution to what should be a rather simple matter.

Albert Gold

Discus B "PC"