Check my original comment, it says "If you get really frustrated you
can ask for a refund". I was making no direct comment about whether the
OLC folks are in it for the money; I was attempting to suggest that one
shouldn't complain carelessly about what one gets for free, or else you
run the risk of chasing it away, and you end up with zilch, zip, zero,
nada.

I viewed Ian's original complaint as a little borderline -- valid,
potentially, but lacking in technical detail and approaching the "wah,
wah, wah!" tone a little too closely for my comfort.

Long live OLC!

~ted/2NO