"Juan E Jimenez" wrote in message news:uHp2b.193527
It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit.

I don't care if they stock the unit or not. They should have indicated at the time
they purchased it whether they did or not. If they said: this gets drop shipped
from JPI and it's typically three weeks or something along those lines, that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Customers are not normally told this because most customers don't care where
the unit comes from.

Customers not only have a right to know it's the DAMN law with regard to mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of what was
required of them. Certainly NOT the ultimate in customer service. It matters not
what JPI told them or what JPI's ship time was.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Again you continuallly display your arrogant ignorance and blind defense of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong. Your continual defense of scoundrels like
Bede and Campbell is telling. You haven't a ****ing clue as to what my
situation or background is but you're happy to make up lies about me to
bolster your silly arguments. I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.