Judah writes:
Sam Spade wrote
Judah wrote:
Sam Spade wrote
Marc J. Zeitlin wrote:

While discussing reimbursement of hotel bills from a major airline, I
was told that my flight(s) were cancelled BY ATC.

Airlines cancel flights. But, when they cancel because of ATC delays
they are unable to absorb into their fleet operational planning the
airline typically considers that to be a cancellation that they did not
cause. It is not unlike cancellation for weather.

That's a bad customer service policy.

Like they care about customer service?

Some do. The profitable ones, anyway.

I thought "profitable airlines" was an oxymoron.

I've read that the airline industry in toto has yet
to show a net profit for its nearly 100 year history.