Her life must be very painful for her to endure (not to mention those
with whom she is expected to interact).

That's unfair. For many, flying is terrifying far beyond "normal life",
and it's unwarranted to extend fear of flying to fear of ordinary life.

Jose
--
"Never trust anything that can think for itself, if you can't see where
it keeps its brain." (chapter 10 of book 3 - Harry Potter).
for Email, make the obvious change in the address.