In honor of Halloween and the fact that I need your help for a school
project (from another thread, I am that engineer getting his MBA) I'd
like to hear your horror stories about the degraded service we now get
since the flip over of the FSS to LockMart. Just the details around the
flight, from where to where, what happened. I'd also like to hear if
this poor service resulted in or could have resulted in compromised
safety of the flight. Extra special bonus credit if you come up with
ideas for how the service could be improved.

The winner gets to hear me say nice things about them on this newsgroup. :^)

Thanks,
KC

Here was my story from this summer ...

On 7/29 I filed via DUATS an IFR departure from KFIT to KBHB via ENE.
This was at 1200Z. My proposed time off was 1500z. My morning went
quicker so when I got to the airport I called BDR FSS on the RCO 118.025
and amended my time off for 1300Z and filed for an alternate KBGR.

They had no record of my flight plan and called into Boston to get the
info, which I thought was strange. After my runup I called BDR for my
clearance and the controller said, you want to leave now? I wanted the
clearance before I went wheels up because there was SCT at 020. I didn't
want to play dodge-ums, while copying the clearance and programming the
GNS. He said he couldn't get a clearance and would I depart VFR and
pickup my clearance with BOS APPCH on 118.25 (or some such freq). he
commented that that was a good frequency to use. Which I thought was
strange terminology. Normally in this area out of Fitchburg we dial up
BOS on 124.4. But wanting to get underway I departed VFR, dialed up BOS
for the clearance. They seemed surprised I was airborne and had to
scramble to get me the clearance. I got vectored south-east (hdg 160)
which is unusual for a departure out of KFIT but eventually got my
clearance and was turned on course direct ENE.

All along the route as I got transferred from controller to controller
they kept asking "where are you going?". So something was lost and not
in the system. If you check out flightaware.com (N15892) I apparently
diverted to Portland on this flight. Which I did not, it was 5000' below
me. :-) The whole thing was very strange.

The flight was uneventful (I shot a much better ILS through actual this
time into KBHB). I called up the comment line that was posted in this
newsgroup recently and reported my experience, plus some other FSS
weirdness that I experienced the next day trying to get a standard
briefing. Did you guys realize they can't give you a briefing for a
local flight? You have to go somewhere. BHB-BHB doesn't count as a
flight. At least that was what I was told. But I digress.

Anyway, yesterday the Ops Mgr from BDR called me as a followup and went
thru all this with me. He was very helpful and wanted to get things
right, which I thought was great. He commented that asking me to depart
VFR was a big no-no and that the frequency they gave me for BOS was also
wrong. Anyway, I'm waiting to hear the resolution but wanted to share
that the system of follow thru anyway is working and some of the folks
there are trying to make this FSS debacle right.