pittss1c wrote:
Kevin Clarke wrote:
In honor of Halloween and the fact that I need your help for a school
project (from another thread, I am that engineer getting his MBA) I'd
like to hear your horror stories about the degraded service we now
get since the flip over of the FSS to LockMart. Just the details
around the flight, from where to where, what happened. I'd also like
to hear if this poor service resulted in or could have resulted in
compromised safety of the flight. Extra special bonus credit if you
come up with ideas for how the service could be improved.
snip

It is an old story, but the only one I have since I stopped calling them.
That is an interesting point, I've heard a few folks say they have
stopped calling. I only call when I have to now. It seems that to run a
business you need customers (duh). If the FSS service is perceived to
need improvement to the point that they are losing customers then that
is an obvious reason for them to improve their service (unless of course
something silly is happening.)

How many folks have quit using FSS and instead rely on other means?

KC