On 18 Okt., 07:56, Jack wrote:
First the problems with the DG-300 spars, and now the DG-505
paperwork. In both cases DG apparently feel that they are absolved
of any responsibility to their customers--and have little concern
for future sales, apparently.

Fine airplanes, as a rule: damn poor attitude, though.

Have DG never heard of customer support after the sale? There must
be people here in the US who would be willing to help US owners of
both types sort through these problems with minimal cost and
frustration, if DG would be willing to do their part to coordinate.

Expecting customers to ship a glider back to Europe at the owner's
expense to solve factory production or government paperwork
problems, is not a foundation on which to build trust. Perhaps
they should remember that designing good aircraft is only one part
of the business.

The FAA have their own problems, of course. How nice it would be
if DG could show it is on a higher plane.

Jack

Hi Jack

Sorry to say, but nearly everything in your posting is wrong. Let me
explain:

1. The glider was built and sold by and paid to AMS. DG had just no
shares in that business. I only had allowed AMS to use our molds -
that's all!

2. As described below the customer was aware of the problems and
ordered one of our inspector to the US. We prepared everything, but
then he cancelled the journey.

3. We did not write any invoice to the (non-)customer. We did the
preperation as service. That is our policy.

4. Obviously the problems were caused by the FAA - that is completely
outside of our control.

5. The customer is aware that inspite of sending the glider to Germany
for an inspection we also can repeat the visit we had prepared some
years ago. We need to inspect the glider personally - then we are
allowed to issue the necessary paperwork. Although we did not sell the
glider, it is self-evident for us to offer our help, wherever it is
needed.

6. Jack, you definetely will know it already:
DG also had no shares in the business of the DG-300's with the spar
problem. These gliders were neither built nor sold by DG Flugzeugbau.
It is very simple to inform yourself and you should do it, before you
are writing such a nonsense!

Best Greetings
Friedel Weber

DG-Flugzeugbau GmbH

Soaring - Touch the Sky!