"Barnyard BOb --" wrote in message ...
= Dunno what you mean by customer service, but...

I've had GIGANEWS for about a year now.
Superbly satisfied with newsgroups... and binaries.

I mean that they have NON EXISTANT customer serivce when there is
a problem. They screwed up on my billing. My credit card company attempted
to contact them on the telephone number they give to their credit processor but
it has a recorded announcement saying to send email (which credit card security
folks are not up to doing). They have no way to reach support by telephone.
The email support is slow and surly.