Quote:
Originally Posted by sisu1a
Thanks for the heads-up, I applied the update and it WORKS!
Took the folks at Condor long enough...it was February 1st was when I
emailed you about this problem....at least it's finally resolved!
Rob S.
That's incorrect and presumptuous. The patch for that bug came out
within a few days of PP2's release... You should take Condor specific
problems to the Condor forum before you disparage the very small and
dedicated team keeping it alive.
http://forum.condorsoaring.com/searc...=active_topics
-p |
Uhhh...righhhtt!
So, according to you, a person should take a problem with a "product" (any product) you just purchased to a "forum" of the manufacturer's products versus contacting the seller or manufacturer of said product for "help" or even a flat out return for the money paid?
You may have the time, energy and desire to weed thru "forums" in search of a fix for a manufacturer's defect, but I don't. Especially one in which I"m being assured by the manufacturer BY EMAIL that "they're currently working on!!". If the small and dedicated team were (as you purport they are) as knowledgeable about their product and its issues, I wouldn't have had the 6 month back/forth email trail between myself, Paul, and Uros trying to resolve this very glitch. They would have pointed it out at the very beginning, IN THE FIRST EMAIL THEY SENT. They never did, leaving me now to assume THEY didn't know about the fix or that it resided in some "forum" either!
That they didn't says less about what actions I did or did not take to try and resolve it and much more about Condor's response to a customer with a support issue....
Condor is a great product, and you'll really like it if you have no problems...but as my case showed me when problems cropped up...they're YOUR problems, not theirs.