DG "service contract" revisited
On Oct 21, 1:22*pm, brianDG303 wrote:
On Oct 21, 12:26*pm, johngalloway wrote:
On Oct 21, 7:27*pm, Mike Schumann
wrote:
On 10/21/2011 10:10 AM, jcarlyle wrote: It might be different in Canada than in the US. How is DG's "3 days to
pay" notification sent?
I never received anything by post or e-mail, the charge just appeared
on my credit card at the end of the month. A DG rep confirmed that DG
was renewing automatically without notification.
-John
On Oct 21, 9:58 am, *wrote:
DG gives you 3 days to refuse to pay then it charge you automatically.
This is illegal in Canada.
S6
You can always dispute the charge with your credit card company and they
will issue a chargeback to DG. *In the US, if a company has too many
chargebacks, they loose the ability to accept credit cards.
--
Mike Schumann
That's the problem with a recurring payment - when you dispute it with
the credit card company *they will, quite correctly, tell you that you
have authorised a recurring payment and that there are, therefore, *no
grounds to dispute it through them. *The fact that you weren't aware
of it cuts no ice with them. * If I pay for any service by card that
could in any way turn into a recurring payment I specify that I wish
it recorded that I am not authorising a recurring payment and have
been surprised to find how often the default position of the other
side was to put the transaction through as one. Examples have been -
home insurance, breakdown cover, vehicle insurance, credit card
protection policy etc. * Some send a renewal notice with the fact that
the payment will be automatically taken buried in the text - hoping
that you miss it. * They may do this less in the US but DG is
European.
John Galloway
There are systems for example B of A's "shop safe" that let you create
a unique credit card number with a designated life span, usually 12
months at most. *It conceals the true card number and prevents use
after the date you set. *But you have to know when to use it, and the
DG auto-charge has caught most people by surprise. *I am exempt from
the service fee but one possible way around the fee for people who are
stuck with it would be to form a buying club, three DG 200's pay one
fee and buy the parts for that service contract.- Hide quoted text -
- Show quoted text -
Is anyone going to be surprised when DG folds? I'm not. Like many
others I would not consider purchase of a legacy LS or DG, nor would I
consider a new DG glider, even if happened to clearly outperform the
competition.
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