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Old November 28th 12, 04:48 PM posted to rec.aviation.soaring
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Default Poor service and bad attitude from LXNAV

Bloody not true.

LXNAV...especially Uros... ranks at the top in customer service. They have answered every question I ever asked...no matter how stupid...in a polite and timely manner.

Thanks Uros and LXNAV for your excellent customer service.

Ben

On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
In response to a request for a wiring diagram for a cable for the

LXNAV V7 to the Oudie to build cables that connect to my panel (pass

through connector on the panel), I got a very poor response and no

help (see below) from LXNAV. I have never seen a supplier in the

soaring field in twenty-five years provide such poor service and

display such a negative attitude. Thankfully, Richard at Craggy Aero

provided the diagram that indeed shows that the wiring is not standard

and would not be obvious from reading the LXNAV manual.



I hope this was a bad day at LXNAV and not indicitive of their

customer service overall.



__________________________________________________ ______

Hello,



All necessary is described in V7 Manual. If you are not an expert and

do not understand pin descriptions, please do not try to make your own

cables as you will make more damage than profit.



Best Regards, Uros Krasovic



Uroš Krašovic

www.lxnav.com

LXNAV d.o.o.

Kidričeva 24a

3000 Celje

Tel. +38659233400