thanks for your feedback. I'll make sure a note about USB sticks goes
into the manual. FWIW, about 95% of sticks we tested with work, many
of the remaining 5% being 'USB 3' sticks.

--Gerhard


Gerhard, This precisely makes my point. If there are approximately 5% failures in the upgrade process from not using a proper USB stick, then the instructions / manual should state what exact stick to use.
Example only (I don't have a clue what the actual specific hardware minimums are):
Portable USB memory for use with POWERFlarm
-2.0 compatibility only
-formatted only FAT or FAT32
-size no larger than xxx MB/GB

Leaving the information generic and incomplete makes for some upgrade failures and lots of frustration for customers that didn't have to happen. This extends beyond software upgrades to hardware installation. Why not eliminate the failures by being detailed on what will work and how to do it? Your customer will appreciate it! Regards, Craig