On Wed, 12 Oct 2005 19:20:41 -0700, Al Gilson
wrote:

I have a Lightspeed 15XL ANR headset and I like it. It really cuts down
on the noise. However, when I pulled it out to go flying a couple of
weeks ago, I discivered that the headband was broken. I was depressed.
I have had it for about 18 months and I figured I was going to be
royally screwed trying to get it fixed. I called Lightspeed on Monday,
October 3rd-described my problem and they gave me a choice: Send it to
them for repair or they would send me a new headband.......no charge!
It looked simple so I opted for having the parts sent.

The new headband arrived on Wednesday. As I was dismantling the headset
on Wednesday evening I realized two things: First, I discovered another
broken part on the yoke that holds the earpiece, and secondly, these
puppies are a major pain to put together! With my tail between my legs
I called Lightspeed on Thursday again figuring that they were gonna say
"too bad, so sad. Now it will cost you."

Nope. They said, "Here's a return authorization number and send it
over." I sent the new headset back with it, plus the old parts via UPS
on Friday, Oct 7 and it arrived in Portland, OR on Monday the 10th.
They sent me an e-mail saying they got it and were doing the repair. On
Tuesday, I got another e-mail that said it had been shipped.

UPS delivered it today, Wednesday, October 12. New headband, and
earpiece yoke. Plus they replaced the ear seals! All no charge except
for the $6 I paid UPS to get it to them. I tested it out today and it's
as good as new.

I'm impressed. In this day and age of customer "no" service, these
folks did OK in my book.

- - -
Al
1964 Skyhawk
Spokane, WA KSFF

I had the same experience a few years ago. I bought some 20XL's, and
used them for quite a while. Suddenly, they quit working. No lights
came on the battery holder/control box. Just completely dead.

I figured, like you, that I'd be spending $$$ to repair them, but sent
them in since I really liked them and wanted them repaired.

I got them back with no invoice, nothing. I called, and the person I
spoke with said they just fixed them and sent them back, told me not
to worry about any charge.

I was shocked!

So last year when I needed to get some headsets so everyone in the
family (wife and 4 kids!) would have headsets I picked up 5 Solo SS
from them while at Oshkosh.

This year at Oshkosh I brough them some of the earcup seals to show
them how the material was wearing away, and they just pulled out new
earseals and handed them to me!

Replaced the ear seals on my 20xl's, and all my Solo SS's.

I was even more shocked! What absolutely awesome customer service and
support. I'm most likely a customer for life.

Bill Strahan
www.adventurepilot.com