"Jay Honeck" wrote in message news:b0yXa.64573$Ho3.9416@sccrnsc03...
What I want to know is what he said about fixing the quality control and
design problems?

Lightspeed appears to have re-designed almost everything. The headband is
different, so it won't break. The battery box is completely re-designed,
and now comes with a little plastic "holster" that can be clipped (or
permanently mounted) to the side panel. .....

All true. The 30-3G is a redesign.

However, judging from Peter R's experience with sending back
3 different headsets, and judging from my experience having
a battery box which shorted out less than a month after receiving
the headset, the QC issues could still use some work.

The point of my other post was, it is nice that the President of
Lightspeed offered you a free headset. It will be nice for you
if he comes through.

But there are plenty of other folks out there who spent comparable
amounts of money on Lightspeed Headsets to you and Mary (ourselves
amoung them, we own 3) and who are having recurrant problems, and
what are they doing for us?

I have to say it, and if you'll send me the guy's name and address
I'll say it to him: we're very concerned that we've spent more than
$1000 on comfortable headsets which we enjoy very much, but which
are going to keep breaking, and that the great service and support
to fix them will only be around as long as the company is.

If they don't fix their QC issues and do *something* for their
(current crop of) loyal customers who keep having to send in their
headsets for repair, how long is that going to be?

IMHO they need to do something beyond "supply the occasional free
headset to a guy in the right place at the right time". They need
to come up with (at least an attempt) at a retrograde fix for the
20K, 20XL, and 25XL design problems.

Cheers,
Sydney