Ross Richardson wrote:
On occassions I have e-mail Mr. Boyer and was impressed how quickly he
responded and addressed my problems. For a guy who heads the largest
aviation organization, he is very approachable.

Aboslutely. Even when all hell was breaking lose the weeks after
9/11 I got personal responses out of him and various HQ staffers
I was in contact with. Mr. Boyer clearly sets an example that's
followed through AOPA management.