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Old November 9th 06, 09:38 PM posted to rec.aviation.homebuilt
jls
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Posts: 60
Default Aircraft Spruce Rant


Jerry Springer wrote:
Doug Palmer wrote:
I have now been working on my project almost ten years and generally
Aircraft Spruce and Specialty has been the benefactor. Their website now
states that orders placed before 3:00 PM will ship the same day. This is
bull****. I ordered two gallons of UV smooth prime on Saturday and for some
reason they have not managed to put two gallons of paint into a box and get
it out and it is tuesday. I called them to ask when it would ship, and I
get attitude and an exasperated it should go out today sir.


Thanks for listening!

Doug



YOU WILL be hearing from Jim Irwin now. :-) He sent me personal email
when I complained. They have rude customer service, but as others have
said they have great inventory.


A year or so ago I got angry with them, even got on Jim's
do-not-sell-to-this-guy list.
I called and talked to the sales manager. He was very courteous.
Since then I have bought frequently and never had a nickel's worth of
trouble, quick service, kind and helpful people, except for one guy. I
called and got his name but never complained. Service overall has been
too good to complain. Every barrel always has a bad apple.

Looks like RV-driver Springer is even trading with them again.

Doug, call and ask to speak to Spruce's sales manager. Martacci I
think is his name.