"texas slacker" wrote in message
...


Progress Report: I have had this unit for about 2 years, replacing
a Garmin portable that I had for about 12 years. The Lowrance was
cheaper.
The unit developed a problem in the first 3-4 months, I called
Lowrance, (tolerable wait on the phone) confirmed the problem and
shipped it back to them.
Just recently it developed another problem (sometimes the "enter"
button works, sometimes it doesn't) and I called Lowrance. This time
I spent 2 hours waiting to talk to a rep. No joy. I have to talk to a
rep to get a return authorization. Now I am checked. I guess I will
wait a few days and try again.
Had to get it off my chest. Slacker

I've had similar problems with Lowrance customer "service" which is
practically non-existent. That's one of the reasons why I'm glad I switched
back to Garmin.

I just exchanged a Garmin unit and had no problems whatsoever. Just 15
minutes or so on the phone with a Garmin rep diagnosing the problem, shipped
the unit back to Garmin, and got a replacement shipped back all within a
week.