Did you tell them that if they didn't show they would be responsible for
one night's payment.

Just curious. You don't make that clear here.

mike regish

"Jay Honeck" wrote in message
news:Nlspd.150701$R05.147436@attbi_s53...

It was then up to US to "prove" to VISA that the guest had stayed with
us -- which, of course, they had not. Despite the fact that these
guests insisted on "guaranteed reservations", despite the fact that we had
pre-authorized their stay on their credit card, despite the fact that we
had mailed post cards to their home, reminding them of their
reservation -- and despite the fact that we followed VISA's own procedures
for no-shows to the letter -- we were totally helpless, and had to eat the
bill. No amount of documentation or phone calls mattered to VISA.

THAT is the real credit card scandal that is sweeping America right now --
but no one outside of the industry knows (or, quite frankly) cares about
it. But we ALL pay for scumbags like these in the end.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"