One of the employees of JPI got on the Cessna Pilots Assoc message
board, CPA provides free aceess to any vendor who wants it, last winter
I think and basically told the whole community they were idiots, this
went on for weeks. Quit bitchin' about our new proprietary software and
by the way EI and everybody else sucks. It was a textbook case of how
not to treat customers. There is absolutely nothing JPI can ever do to
get my business. Nothing. If I had their **** in my plane I would
immediately remove it.



Robert M. Gary wrote:
I spoke to their president once and complained about the fact that
their individual fuel flow unit was less expensive than adding it to my
EDM. The company line is that integrating the two is of value, but
unless you are running a full 800 with HP it really doesn't buy you
much other than to graph them together. However, he took out a business
card and wrote on the back that I could purchase the fuel flow addition
to my EDM for the cost of the independent unit.

-robert
Newps wrote:

Robert M. Gary wrote:
JPI's problem is a fundamental way of thinking of customers as idiots.
They know better so shut the hell up. My avionics shop wanted to sell
me a JPI analyzer. I said anyopdy but JPI, never, ever JPI. They
readily acknoweledge they don't like JPI's attitude either and
especially can't stand their president but they make good stuff. They
do make good stuff but I'll never buy it.