Scott,

Their service *is* impeccable, but only because it has to be.


It simply ain't so. Or do you have any valid statistics to prove your
statement?

Here's what I observe: Lightspeed came out of nowhere into this already
crowded market - and now they are one of the top players, possibly
right at the top. They have been in that position for almost a decade,
with no "dents" in their sucess. Would they be this successful or would
the company even be commercially viable if a high percentage of sold
products would require repairs? Could they offer products as
feature-rich and innovative as they do for the comparatively low prices
that they have, if they had to spend most of their money on repairs?
That seems very unlikely - or selling aviation headsets has even better
margins than I assume it has.

--
Thomas Borchert (EDDH)