On Tue, 28 Jun 2005 23:27:44 -0700, arizpgapro wrote:

Powerfin Propellers fails to honor warranty

I really had a bad experience with them and their CEO Stuart Gort. My
propellers litterally were falling a part at the edges with the
composite stuff falling out. They offer a 100 percent, 90 day
satisfaction guarantee right on their site. So, when I ship my props
back, they say, "sorry, you had prop strike".

Hogwash. They never struck anything. Even their dealer Larry Hinton out
of Tucson said the props were defective. Gort pretended not to know who
is dealer was. His own deal who sold me the propellers even said the
propellers were defective.

Adding insult to injury, Powerfin refused to ship my propellers back to
me, asking for over $200 to fix them. Well, these propellers are
defective in the first place and I am not paying them anything. I now am
back to using Warps, which I love.

Their 90 day satisfaction guarantee is a joke and they way they handle
customers is even worse.

If you purchased with a credit card, do a charge back. They now have
their product back and are refusing to even return it to you. You should
have no problem getting 100% of your money back via the charge back
process. Contact your credit card issuing bank. The number should be on
the back of your card. If you did not make a major purchase like this on
credit card, then let this serve as a harsh reminder to do so in the
future. Sometimes, when the charge back process is started, merchants
become surprisingly helpful.

Ask your dealer if he would be willing to put something in writing before
you start the charge back process. Likewise, see if you can get something
in writing stating why the company thinks you have had a prop strike.

One last note, Amex is well known for siding with their card holders...not
to mention they provide their own buyer's protection program too. Hint,
hint...if you can afford to pay the note at the end of the month, Amex is
more than willing to stand beside you if you get into trouble with
merchants.


Greg

P.S. I formally worked in the credit card industry doing transaction
processing.