"Stuart & Kathryn Fields" wrote in message
.. .
I recently purchased the Sears "Professional" Lithium batteried driver
drills. I purchased two because I was in the process of erecting a metal
building. The batteries and charger worked good but the keyless chuck on
both drills exhibit what I call "Auto Loosen". I have several other
keyless chucks in my shop and none of these exhibit the same
characteristics. I called Sears Customer Service to complain and they told
me to visit my local Sears dealer. The local Sears dealer told me to call
Customer Service. Whoa!! I've been a victim of that before. I will now
look for my tool requirements somewhere else.

Stu Fields
A few years ago I bought a new 21mm open end wrench from Sears for a special
project. The wrench promptly broke so I took it back for a new one - it
broke too. When I returned the second one, I got the floor manager to talk
to me. At the wrench counter I fitted two wrenches together and easily
broke one of them. The manager didn't look happy with me so he tried it and
broke one.

I was prepared to stand at the wrench counter and break wrenches until I got
my money back but it didn't come to that.

I used to say don't buy cheap tools unless you intended to destroy them in
one project. Now you can't even do that.

Bill Daniels