As a "beta boy" (internal field service) at my last company, bug reports are great. If they don't know you....
What hardware?
What OS and rev?
What was the issue?
Was it certain times (doing certain things, trying something in the software)?

My wife has also been doing software programming and support for decades, the more info you give, the better. Otherwise "let's play 20 questions"!

So, maybe.......PC, Windows 10, current updates, open software and do....... I get this, expected that.
Whatever.