Peter R. wrote:
Jay Honeck wrote:


But this day will always bother me, nonetheless.


That's your conscience talking to you, Jay.

I have been in a similar situation twice. Both times I was the paying
customer and the other party was the small business person collecting money
from me.

The first time the bed and breakfast owner clearly overreacted to what was
a trivial issue and overstepped the line by tersely telling me that my
business was not welcome anymore. The second time a manager of a speedy
oil change shop, in response to my words, did the same. These two
incidents were separated by several years.

In the first incident with the B&B, I wrote a very strong letter after
returning home expressing the fact that I had wanted to make his B&B a
yearly tradition with my wife and me, but his overreaction had made me
think otherwise. However, I did apologize for my actions that caused the
outburst and ended the letter with the hope that he would write back to
make amends, too. He never did.

In the second incident, I returned to the oil change shop an hour after
storming off, parked my car, and walked up to the manager. The first words
out of my mouth were, "I am very sorry for overreacting and I feel really
bad for the way I acted. There is no excuse for my behavior."

He accepted my apology, extended a hand, and offered me a free oil change.
I politely declined, since I didn't want to take something I didn't
deserve.

In both cases, I felt I did what I could to correct the bad feelings. In
your situation, I recommend making a phone call to the FBO owner after
things cool down a bit. Offer your sincerest apology for what you
hopefully realize was a thoughtless and crass remark and let him know how
bad you felt on the return trip.

Whether or not you ever return to the FBO is irrelevant; at least you made
an attempt to rectify the bad feelings from that experience. The attempt
might do your conscience good.




Jay, I agree with the above also. You never really know what was going
on with him that day.

--

Regards, Ross
C-172F 180HP
KSWI